Guest Relations Manager

3 giorni fa

Roma, Lazio, Italia Accor A tempo pieno

About Accor

Accor is a world-leading hospitality group, committed to delivering exceptional experiences to its guests. With a rich history and a passion for innovation, Accor is shaping the future of luxury hospitality.

About Orient Express

Orient Express is a legendary brand, synonymous with ultra-luxury hospitality. With a portfolio of exceptional properties, including The Orient Express, Orient Express La Dolce Vita, and Orient Express Silenseas, Orient Express is redefining the art of travel.

About the Role

We are seeking a highly skilled Guest Relations Manager to join our team at Orient Express La Minerva, Rome. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels valued and cared for.

Key Responsibilities

  • Meet and greet VIPs and guests, pre-empting and responding to guest inquiries, requests, and issues in a timely and elegant manner.
  • Inform other department heads and team members of VIPs/long-stay guests' preferences and needs to ensure an outstanding guest itinerary and experience.
  • Promote the wide range of our spa and F&B outlets.
  • Resolve immediately any potential complaints, updating the hotel manager and department heads.
  • Collaborate with the special events team, the front of house manager, the concierge, the in-room dining team, the spa manager, and the F&B department heads.
  • Keep high knowledge of hotel products, services, facilities, events, pricing, and policies, as well as knowledge of the local area and events.
  • Ensure full and constant compliance with hotel SOPs and LQA standards.
  • Constantly gather information about guests' stays, preferences, and profiles to input into guests' histories.
  • Bid farewell, asking for feedback about the experienced services and outlets.

Qualifications

  • At least 3 years of experience as a guest relations manager in luxury hotels.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels.
  • High problem-solving skills, especially in high-pressure situations.
  • A master's degree in hospitality management or foreign languages is highly preferred.
  • Proficiency in Opera Cloud PMS is preferred.
  • Advanced level of English and Italian and MS Office are mandatory.
  • Available for shifts during weekends and holidays.
  • Top level of self-presentation, standing, and grooming.
  • Legal right to work in Italy.

  • Guest Relations Manager

    3 giorni fa

    Roma, Lazio, Italia Accor Hotels A tempo pieno

    {"h3": "Job Summary"} Rixos Tersane Istanbul is seeking a skilled Guest Relations Manager to join our pre-opening team. As a key member of our Front Office department, you will be responsible for ensuring exceptional guest experiences and service excellence. {"h3": "Key Responsibilities"} Plan, direct, and coordinate all activities to achieve higher guest...

  • Guest Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Accor A tempo pieno

    About AccorAccor is a world-leading hospitality group, with a rich history and a passion for delivering exceptional experiences to our guests. As a representative of our luxury brand, Orient Express, we are committed to providing unparalleled elegance, world-class amenities, and impeccable service.About the RoleWe are seeking a highly skilled Guest Relations...

  • Guest Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Accor Hotels A tempo pieno

    Job SummaryWe are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our luxury hotel.Key ResponsibilitiesGuest ExperienceDevelop and implement strategies to enhance guest...

  • Guest Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Accor Hotels A tempo pieno

    Job SummaryWe are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our luxury hotel.Key ResponsibilitiesGuest ExperienceDevelop and implement strategies to enhance guest...

  • Guest Relations Host

    3 giorni fa

    Roma, Lazio, Italia Eram Talent A tempo pieno

    Job SummaryEram Talent is seeking a highly skilled and experienced Guest Relations Host to join our team. As a Guest Relations Host, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences.Key ResponsibilitiesInteract with guests in a friendly and professional manner,...

  • Guest Relations Ambassador

    2 settimane fa

    Roma, Lazio, Italia Anantara A tempo pieno

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations professional to join our team at Anantara. As a key ambassador for the hotel, you will be responsible for creating a positive and memorable experience for our guests.Key ResponsibilitiesProvide exceptional customer service and ensure that all guest needs are met with utmost...

  • Public Relations Manager

    3 giorni fa

    Roma, Lazio, Italia ORIENT EXPRESS A tempo pieno

    About Orient ExpressOrient Express is a legendary brand, steeped in history and loved by past, present, and future generations. As a leader in ultra-luxury hospitality, we are committed to providing exceptional experiences for our guests.About the RoleWe are seeking a highly skilled Public Relations Manager to join our team in Rome. The successful candidate...

  • Public Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Accor A tempo pieno

    Job SummaryThe Public Relations Manager is a key member of the Accor Group team, responsible for developing and implementing comprehensive public relations strategies to enhance the brand image of Orient Express, a luxury hospitality brand within the Accor Group.Key ResponsibilitiesDevelop annual public relations plans aligned with the Arsenale & Orient...

  • Public Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Accor A tempo pieno

    Job SummaryThe Public Relations Manager is a key member of the Accor Group team, responsible for developing and implementing comprehensive public relations strategies to enhance the brand image of Orient Express, a luxury hospitality brand within the Accor Group.Key ResponsibilitiesDevelop annual public relations plans aligned with the Arsenale & Orient...

  • Guest Service Representative

    2 settimane fa

    Roma, Lazio, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and charismatic Guest Relations Agent to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, responding...

  • Guest Service Representative

    2 settimane fa

    Roma, Lazio, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and charismatic Guest Relations Agent to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, responding...

  • Guest Service Agent

    3 giorni fa

    Roma, Lazio, Italia RUSSOTTI GESTIONI HOTELS S.p.A. A tempo pieno

    Descrizione del LavoroRussotti Gestioni Hotels S.p.A. è alla ricerca di un Guest Service Agent per svolgere un ruolo chiave nel plasmare le esperienze degli ospiti presso il nostro hotel. In qualità di Guest Service Agent, si avrà la responsabilità di garantire il massimo livello di personalizzazione, eccellenza del servizio e mantenimento di un'immagine...

  • Guest Services Manager

    3 giorni fa

    Roma, Lazio, Italia NH ITALIA SPA A tempo pieno

    {"title": "Guest Relation Supervisor", "description": "Key ResponsibilitiesAs a Guest Relation Supervisor, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is memorable and enjoyable.Key Accountabilities:Monitor daily guest arrivals and ensure all reservations are honoredProvide information and assistance...

  • Guest Service Representative

    3 giorni fa

    Roma, Lazio, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and charismatic Guest Relations Agent to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key ResponsibilitiesProvide personalized service...

  • Employee Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Hilton Hotels Corporation A tempo pieno

    Job SummaryHilton Hotels Corporation is seeking a highly skilled Human Resources Manager to join our team. As a key member of our HR department, you will be responsible for providing exceptional employee relations services to our hotels, delivering a world-class staff experience, and assisting with HR strategy and succession planning.Key...

  • Global Media Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Angelini Pharma A tempo pieno

    We are seeking a highly skilled Global Media Relations Manager to join our Global Communications Team at Angelini Pharma. Purpose The Global Media Relations Manager will be responsible for maintaining the excellent name and reputation of Angelini Pharma amongst key stakeholders and citizens at a global and European level. This will be achieved by...

  • Global Media Relations Manager

    2 settimane fa

    Roma, Lazio, Italia Angelini Pharma A tempo pieno

    We are seeking a highly skilled Global Media Relations Manager to join our Global Communications Team at Angelini Pharma. Purpose The Global Media Relations Manager will be responsible for maintaining the excellent name and reputation of Angelini Pharma amongst key stakeholders and citizens at a global and European level. This will be achieved by...

  • Financial Operations Manager

    1 giorno fa

    Roma, Lazio, Italia Antal International Network A tempo pieno

    A prestigious opportunity awaits a seasoned Guest Relations Agent to join a 5-star resort in Switzerland. Your exceptional customer service skills and experience in high-end establishments will shine in this role. Key responsibilities include: * Providing exceptional guest experiences and ensuring seamless service delivery * Maintaining high standards of...

  • Guest Services Representative

    4 settimane fa

    Roma, Lazio, Italia Anantara A tempo pieno

    Job Overview We are seeking a dedicated Guest Services Representative to become a part of our esteemed hotel Anantara Palazzo Naiadi Rome. In this role, you will report directly to the Front Office Manager and will be responsible for addressing the needs of our clientele, colleagues, and the overall business. Your focus will be on enhancing the...

  • Guest Services Representative

    2 settimane fa

    Roma, Lazio, Italia Anantara A tempo pieno

    Job Overview We are seeking a dedicated Guest Services Representative to become a part of our esteemed hotel Anantara Palazzo Naiadi Rome. In this role, you will report directly to the Front Office Manager and will be responsible for addressing the needs of our clientele, colleagues, and the overall business. Your focus will be on enhancing the...