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Guest Relations Host

2 mesi fa

Roma, Lazio, Italia Eram Talent A tempo pieno
Guest Relations Host - Hotel Management

Eram Talent is seeking a skilled Guest Relations Host - Hotel Management to join our team in Saudi Arabia.

Key Responsibilities:
  • Provide exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences.
  • Interact with guests in a friendly and professional manner, making them feel comfortable and valued.
  • Accommodate guests according to their needs, ensuring a seamless journey.
  • Coordinate with other stakeholders and team members to ensure a seamless guest experience and journey.
  • Manage hotel and experience bookings for guests, as well as booking transfer and ferry tickets to/from Islands.
  • Provide information about schedules, fares, and services to guests.
  • Assist guests to seating areas, take or prepare food and drink orders, clear and set tables, and serve food and beverages (where applicable).
  • Handle cash and digital transactions and operate the ticket booking system.
  • Respond to guest inquiries, special requests, and complaints in a timely and professional manner.
Requirements:
  • Over 5+ years experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Concierge Service.
  • Excellent interpersonal, written and verbal communications skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred).
  • Excellent problem-solving and multitasking skills, with a principled approach to understand problems and opportunities to inform decision making.
  • Track record of successful guest hospitality service.
  • Consistent, punctual and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays.
  • Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy.
  • Experience with ticketing and booking systems is a plus.

Why Eram Talent?

We are a leading talent acquisition company, and we are committed to providing exceptional service to our clients and candidates. If you are a motivated and customer-focused individual who is passionate about delivering outstanding guest experiences, we encourage you to apply for this exciting opportunity.