Guest Relations Ambassador
2 giorni fa
Job Title: Guest Relations Manager
About the Role:
We are seeking a highly skilled Guest Relations Manager to join our team at Orient Express La Minerva, Rome. As a representative of the hotel management, you will be responsible for handling all guest relations matters and achieving the highest satisfaction of our guests.
Key Responsibilities:
- Meet and greet VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely and elegant manner
- Inform other HODs and Team Members of VIPs/long-stay Guests' preferences and needs to ensure an outstanding guest itinerary and experience
- Promote the wide offer of our SPA and F&B outlets
- Resolve immediately every potential complaint, updating timely the Hotel Manager and the HODs
- Collaborate synergically with the Special Events team, the FOM, the Conciergerie, the In Room Dining team, the SPA Manager and the F&B HODs
- Keep high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Ensure full and constant compliance with the Hotel SOPs and LQA standards
- Constantly achieve many information about Guests' stay, preferences and profiles to be input in the Guests' history
- Bid farewell, asking for feedbacks about the experienced services and outlets
Requirements:
- At least 3 years as Guest Relations Manager in luxury Hotels
- Excellent communication and interpersonal skills, with the ability to interact effectively with Guests and employees at all levels
- High problem solving especially in high-pressure situations
- Maste degree in Hospitality Management or foreign languages is highly preferred
- Proficiency in Opera Cloud PMS is preferred
- Advanced level of English and Italian and MS Office are mandatory
- Available for shifts during the weekends and holidays
- Top level of self-presentation, standing and grooming
- Legal right to work in Italy
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