Guest Relations Ambassador

2 giorni fa


Roma, Lazio, Italia Accor A tempo pieno

Job Title: Guest Relations Manager

About the Role:

We are seeking a highly skilled Guest Relations Manager to join our team at Orient Express La Minerva, Rome. As a representative of the hotel management, you will be responsible for handling all guest relations matters and achieving the highest satisfaction of our guests.

Key Responsibilities:

  • Meet and greet VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely and elegant manner
  • Inform other HODs and Team Members of VIPs/long-stay Guests' preferences and needs to ensure an outstanding guest itinerary and experience
  • Promote the wide offer of our SPA and F&B outlets
  • Resolve immediately every potential complaint, updating timely the Hotel Manager and the HODs
  • Collaborate synergically with the Special Events team, the FOM, the Conciergerie, the In Room Dining team, the SPA Manager and the F&B HODs
  • Keep high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Ensure full and constant compliance with the Hotel SOPs and LQA standards
  • Constantly achieve many information about Guests' stay, preferences and profiles to be input in the Guests' history
  • Bid farewell, asking for feedbacks about the experienced services and outlets

Requirements:

  • At least 3 years as Guest Relations Manager in luxury Hotels
  • Excellent communication and interpersonal skills, with the ability to interact effectively with Guests and employees at all levels
  • High problem solving especially in high-pressure situations
  • Maste degree in Hospitality Management or foreign languages is highly preferred
  • Proficiency in Opera Cloud PMS is preferred
  • Advanced level of English and Italian and MS Office are mandatory
  • Available for shifts during the weekends and holidays
  • Top level of self-presentation, standing and grooming
  • Legal right to work in Italy


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