Guest Service Representative
15 ore fa
La Russotti Gestioni Hotels sta cercando un Guest Service Agent per unirsi al nostro team. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni momento.
Compiti Principali- Accogliere gli ospiti nelle aree comuni e nei ristoranti;
- Accogliere con professionalità i clienti, garantendo che le loro esigenze e richieste siano soddisfatte;
- Collaborare con il Guest Experience Team ed altri dipartimenti nella gestione dei servizi per gli ospiti;
- Gestire il portale GXP, piattaforma Guest Experience;
- Gestire i conti e le procedure fiscali/finanziarie per la cassa di F&B durante il turno;
- Gestire l'inserimento dati dei profili dei clienti nel sistema Opera;
- Presentare i servizi alberghieri e creare opportunità di cross-selling e upselling nei diversi dipartimenti;
- Capacità di comunicazione eccellente e approccio orientato agli ospiti;
- Forte lavoro di squadra e capacità di risolvere i problemi;
- Grande empatia e cordialità verso gli ospiti, con l'obiettivo di fornire assistenza di eccellenza, gestire le relazioni e rispondere alle esigenze e alle richieste di ogni ospite;
- Esperienza preferibile in Front Office e/o Guest Relations, maturata in strutture di brand internazionali a 4/5 stelle;
- Buona conoscenza della lingua inglese;
- Attenzione ai dettagli;
- Ottime capacità organizzative e orientamento al risultato;
- Approccio orientato al rispetto degli standard del brand Marriott;
- Conoscenza di una seconda lingua straniera;
- Familiarità con i sistemi operativi Simphony e Opera;
-
Hotel Guest Service Representative
4 settimane fa
Roma, Lazio, Italia Starhotels A tempo pienoUnlock a World of HospitalityAt Starhotels, we're thrilled to announce the reopening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you'll be the first point of contact for our guests, creating unforgettable experiences during their stay.Your Key Responsibilities:Provide exceptional customer service, responding promptly to guest...
-
Guest Service Representative
1 mese fa
Roma, Lazio, Italia Marriott International A tempo pienoAbout the RoleWe are seeking a highly skilled and charismatic Guest Relations Agent to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, responding...
-
Guest Service Representative
4 settimane fa
Roma, Lazio, Italia Marriott International A tempo pienoAbout the RoleWe are seeking a highly skilled and charismatic Guest Relations Agent to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key ResponsibilitiesProvide personalized service...
-
Guest Service Associate
14 ore fa
Roma, Lazio, Italia Accor Hotels A tempo pienoJob Title: Guest Service Associate - Royal ServiceWe are seeking a dedicated Guest Service Associate - Royal Service to join our prestigious Royal Service team at Accor Hotels.Key Responsibilities:Telephone Operations: Handle incoming calls promptly and professionally, providing courteous assistance to guests and efficiently addressing their inquiries,...
-
Guest Relations Manager
4 settimane fa
Roma, Lazio, Italia Accor Hotels A tempo pieno{"h3": "Job Summary"} Rixos Tersane Istanbul is seeking a skilled Guest Relations Manager to join our pre-opening team. As a key member of our Front Office department, you will be responsible for ensuring exceptional guest experiences and service excellence. {"h3": "Key Responsibilities"} Plan, direct, and coordinate all activities to achieve higher guest...
-
Hotel Guest Service Agent
2 settimane fa
Roma, Lazio, Italia Starhotels A tempo pienoJoin Our Team as a Guest Service Agent at Hotel d'Inghilterra, RomeWe are thrilled to announce the re-opening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you will be the first point of contact for our guests and will create memorable experiences during their arrival, stay, and departure.Your Responsibilities:Provide...
-
Hotel Guest Service Agent
1 settimana fa
Roma, Lazio, Italia Starhotels A tempo pienoJoin Our Team as a Guest Service Agent at Hotel d'Inghilterra, RomeWe are thrilled to announce the reopening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you will be the first point of contact for our guests and will create memorable experiences during their arrival, stay, and departure.Your Responsibilities:Provide...
-
Hotel Guest Service Agent
7 giorni fa
Roma, Lazio, Italia Starhotels A tempo pienoJoin Our Team as a Guest Service Agent at Hotel d'Inghilterra, RomeWe are thrilled to announce the re-opening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you will be the first point of contact for our guests and will create memorable experiences during their arrival, stay, and departure.Your Responsibilities:Provide...
-
Hotel Guest Service Agent
5 giorni fa
Roma, Lazio, Italia Starhotels A tempo pienoGuest Service AgentStarhotels is seeking a skilled Guest Service Agent to join our team at the Hotel d'Inghilterra in Rome. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Communication: Respond to...
-
Hotel Guest Service Agent
2 settimane fa
Roma, Lazio, Italia Starhotels A tempo pienoJoin Our Team as a Guest Service Agent at Hotel d'Inghilterra, RomeWe are thrilled to announce the re-opening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you will be the first point of contact for our guests and create memorable experiences during their arrival, stay, and departure.Your Responsibilities:Provide...
-
Hotel Guest Service Agent
3 settimane fa
Roma, Lazio, Italia Starhotels A tempo pienoJoin Our Team as a Guest Service Agent at Hotel d'Inghilterra, RomeWe are thrilled to announce the re-opening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you will be the first point of contact for our guests and will create memorable experiences during their arrival, stay, and departure.Your Responsibilities:Provide...
-
Hotel Guest Service Agent
3 settimane fa
Roma, Lazio, Italia Starhotels A tempo pienoJoin Our Team as a Guest Service Agent at Hotel d'Inghilterra, RomeWe are thrilled to announce the re-opening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you will be the first point of contact for our guests and will create memorable experiences during their arrival, stay, and departure.Your Responsibilities:Provide...
-
Guest Service Specialist
14 ore fa
Roma, Lazio, Italia Minor Hotels Group A tempo pienoJob Title: Guest Relation SpecialistCompany Description: Anantara is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in exciting destinations.Job Description:Key Responsibilities:Provide exceptional personalized service to guests in Anantara suites, ensuring a...
-
Guest Service Ambassador
5 giorni fa
Roma, Lazio, Italia Marriott International A tempo pienoUnlock a World of PossibilitiesAs a Guest Service Agent at Marriott International, you'll be the face of our brand, delivering exceptional experiences to our guests. If you're passionate about providing warm and personalized service, we want to hear from you!The Impact You'll MakeYou'll be the first point of contact for our guests, ensuring a seamless and...
-
Guest Service Ambassador
3 giorni fa
Roma, Lazio, Italia Marriott International A tempo pienoUnlock a World of PossibilitiesAs a Guest Service Agent at Marriott International, you'll be the face of our brand, delivering exceptional experiences to our guests. If you're passionate about providing top-notch service and have a knack for making people feel at home, we want to hear from you.The Impact You'll MakeYou'll be the first point of contact for...
-
Guest Service Ambassador
1 settimana fa
Roma, Lazio, Italia Marriott International A tempo pienoUnlock a World of PossibilitiesAs a Guest Service Agent at Marriott International, you'll be the face of our brand, delivering exceptional experiences to our guests from around the world. If you're passionate about providing top-notch service and have a knack for making people feel at home, we want to hear from you!The Impact You'll MakeYou'll be the first...
-
Guest Relations Manager
1 giorno fa
Roma, Lazio, Italia Accor A tempo pienoAbout Orient ExpressOrient Express is a legendary brand, steeped in history and loved by past, present, and future generations. As a representative of this iconic brand, you will be part of a team that embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination.About ArsenaleArsenale is a multi-brand...
-
Customer Service Representative
4 settimane fa
Roma, Lazio, Italia Cross Border Talents A tempo pienoExperience the Best of PortugalCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, ensuring that their needs are met and exceeded.Content ModeratorAs a...
-
Italian Customer Service Representative
3 settimane fa
Roma, Lazio, Italia Cross Border Talents A tempo pienoWork in Greece as an Italian Customer RepresentativeWe are Cross Border Talents, a company with a diverse portfolio of IT, Customer Service, Media, Sales, Tech Support, and more. We are looking for an Italian Customer Service Representative with Italian as their native language and a strong command of English (B2 level or higher).Our offices are located in a...
-
Rome Member Service Representative
2 settimane fa
Roma, Lazio, Italia United Nations Federal Credit Union A tempo pienoJob Title: Rome Member Service RepresentativeAt United Nations Federal Credit Union, we are seeking a highly skilled and customer-focused Rome Member Service Representative to join our team.Job SummaryThe Rome Member Service Representative will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and...