Guest Service Representative

15 ore fa


Roma, Lazio, Italia Russottigestionihotels A tempo pieno
Descrizione del Lavoro

La Russotti Gestioni Hotels sta cercando un Guest Service Agent per unirsi al nostro team. In qualità di Guest Service Agent, svolgerai un ruolo chiave nel plasmare le esperienze degli ospiti in hotel, garantendo il massimo livello di personalizzazione, l'eccellenza del servizio e il mantenimento di un'immagine professionale in ogni momento.

Compiti Principali
  • Accogliere gli ospiti nelle aree comuni e nei ristoranti;
  • Accogliere con professionalità i clienti, garantendo che le loro esigenze e richieste siano soddisfatte;
  • Collaborare con il Guest Experience Team ed altri dipartimenti nella gestione dei servizi per gli ospiti;
  • Gestire il portale GXP, piattaforma Guest Experience;
  • Gestire i conti e le procedure fiscali/finanziarie per la cassa di F&B durante il turno;
  • Gestire l'inserimento dati dei profili dei clienti nel sistema Opera;
  • Presentare i servizi alberghieri e creare opportunità di cross-selling e upselling nei diversi dipartimenti;
Requisiti
  • Capacità di comunicazione eccellente e approccio orientato agli ospiti;
  • Forte lavoro di squadra e capacità di risolvere i problemi;
  • Grande empatia e cordialità verso gli ospiti, con l'obiettivo di fornire assistenza di eccellenza, gestire le relazioni e rispondere alle esigenze e alle richieste di ogni ospite;
Qualifiche Aggiuntive
  • Esperienza preferibile in Front Office e/o Guest Relations, maturata in strutture di brand internazionali a 4/5 stelle;
  • Buona conoscenza della lingua inglese;
  • Attenzione ai dettagli;
  • Ottime capacità organizzative e orientamento al risultato;
  • Approccio orientato al rispetto degli standard del brand Marriott;
  • Conoscenza di una seconda lingua straniera;
  • Familiarità con i sistemi operativi Simphony e Opera;


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