Hotel Guest Service Representative
4 giorni fa
At Starhotels, we're thrilled to announce the reopening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you'll be the first point of contact for our guests, creating unforgettable experiences during their stay.
Your Key Responsibilities:- Provide exceptional customer service, responding promptly to guest inquiries and requests.
- Efficiently manage guest messages, check-in, and check-out activities.
- Stay updated on hotel services, guest needs, and special events.
- Ensure lobby and Front Desk standards and safety compliance.
- Adhere to policies and procedures when working with front-of-house equipment and property management systems.
- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm for individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
- Italian – fluently
- English – fluently
- Additional languages are a plus.
- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Performance Bonus.
- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of a caring organization.
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