Customer Service Representative
6 giorni fa
Job Summary
We are seeking a highly skilled and customer-focused Front Office Agent to join our luxury hotel team at Anantara Palazzo Naiadi Rome. As a key member of our front office operation, you will be responsible for delivering exceptional guest experiences and supporting the effectiveness of our day-to-day operations.
Key Responsibilities
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Work closely with the Front Office Manager to maximize sales, revenue, and profit growth.
- Develop and maintain strong relationships with guests, colleagues, and other stakeholders to ensure a positive and welcoming environment.
- Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
- Participate in ongoing training and development to enhance your skills and knowledge in customer service, sales, and hospitality.
Requirements
- Passionate about the hospitality industry and committed to delivering exceptional guest experiences.
- Positive learning attitude and a willingness to take on new challenges.
- Good personal hygiene and well-groomed appearance.
- Excellent communication and interpersonal skills.
- Good level of English both verbal and written.
Benefits
- Ticket Restaurant
- Discounts on accommodation across all Minor Hotel brands
- Discount when you visit any of our restaurants, cafes, and bars
- Career progression
- Reward & Recognition programs
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