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Customer Service Representative

2 mesi fa

Roma, Lazio, Italia Cpl Taylor By Synergos Srl - Ricerca E Selezione Personale Qualificato A tempo pieno

About the Role:

Cpl Taylor By Synergos Srl - Ricerca E Selezione Personale Qualificato is seeking a highly skilled Customer Care Specialist to join our dynamic team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle and analyze customer support requests via various channels
  • Provide immediate solutions for common issues and document cases
  • Delegate complex problems to relevant teams and keep customers updated with clear and friendly communication
  • Manage internal processes and improvements to enhance customer satisfaction
  • Support onboarding new team members and contribute to achieving performance goals

Requirements:

  • A few years of experience in customer care, with junior profiles also considered
  • High school diploma or Bachelor's degree
  • Fluent in English and Italian
  • Strong communication and problem-solving skills
  • Quick technological comprehension and proficiency in MS Office Suite
  • Ability to work independently with a keen interest in growing within an international company
  • High level of organizational skills, proactivity, and reliability

What We Offer:

  • A dynamic, young team dedicated to driving sustainable logistics transformation and creating the largest transportation management platform globally
  • Continuous personal mentorship and comprehensive training from day one to foster growth within an ambitious team environment
  • An attractive financial package, including additional benefits, reflecting the steep learning curve and growth potential of the role