Global Customer Service Representative

4 giorni fa


Roma, Lazio, Italia Trip A tempo pieno
Customer Service Representative

At Trip, we're seeking a skilled Customer Service Representative to join our team in Edinburgh. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, responding to various travel queries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Stay up-to-date with the latest promotions, initiatives, and company policies/procedures
  • Assist in ad-hoc assigned projects

Requirements:
  • Customer service experience
  • Fluency in English and one additional language (Spanish, Italian, French, German, Dutch, Portuguese, Greek, Russian, Polish, Turkish, or Arabic)
  • Effective communication skills
  • Good knowledge of Microsoft Office suite
  • Proficient typing abilities
  • Ability to remain calm and logical in challenging situations
  • Excellent problem-solving skills
  • Enthusiastic approach with a desire to hit goals and passionate about continuous development

What We Offer:
  • Competitive salary of £24,000 per annum plus a £1,000 language allowance
  • 32 days annual leave
  • Workplace health cash plan
  • Employee well-being program
  • Monthly performance-based bonuses
  • Extensive learning opportunities and resources
  • Annual travel points
  • Enhanced family policies
  • Life and health insurance
  • Discounted parking pass
  • Free on-site gym
  • Hybrid working
  • Frequent employee engagement events
  • Refer a friend bonus scheme


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