Italian Speaking Customer Service Representative

20 ore fa


Roma, Lazio, Italia Patrique Mercier Recruitment A tempo pieno
Italian Speaking Customer Service Representative Opportunity

Patrique Mercier Recruitment is excited to invite applications for the position of Italian Speaking Customer Service Representative with the opportunity for relocation to Greece.

We are looking for passionate individuals who can deliver outstanding service while fluently communicating in Italian.

Key Responsibilities
  • Customer Inquiry Management: Manage customer inquiries through phone, email, and chat in Italian and English.
  • Product Information: Offer detailed information on products and services, assisting with order placements.
  • Issue Resolution: Resolve customer complaints and issues promptly and effectively.
  • Record Keeping: Keep accurate records of customer interactions in our system.
  • Team Collaboration: Collaborate with different teams to enhance service delivery.
  • Product Updates: Stay informed about company policies and product updates to assist customers confidently.
Requirements
  • Language Proficiency: Fluency in Italian and English, both written and spoken.
  • Customer Service Experience: Previous experience in customer service is preferred.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving abilities with a customer-oriented approach.
  • Task Management: Able to handle multiple tasks and prioritize effectively.
  • Attention to Detail: Detail-oriented with a commitment to providing high-quality service.
  • Technical Skills: Proficient in using computers and customer service applications.
Benefits
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Performance Bonus


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