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Customer Service Representative
2 mesi fa
Ria is a leading money transfer business that values diversity and inclusivity. We are seeking a Customer Service Representative to join our retail team in Rome, Italy.
About the Role
We are looking for a highly motivated and customer-focused individual to provide exceptional service to our customers. As a Customer Service Representative, you will be the face of our company, interacting with customers face-to-face to receive and process money transfers, money orders, and foreign currency sales.
Responsibilities
- Provide excellent customer service to our customers, responding to their inquiries and resolving any issues or complaints in a timely and professional manner.
- Accurately verify or enter customer information on our systems, ensuring that all transactions are processed correctly and efficiently.
- Assist customers with various inquiries, such as questions about our services, service cancellations, or other Ria locations.
- Recognize problems, issues, or complaints during queries and propose solutions or escalate to the management team.
- Keep up-to-date with Ria's products, services, and policies, ensuring that you are knowledgeable about our offerings and can effectively communicate them to customers.
- Balance your cash register and prepare cash for bank deposit, ensuring that all financial transactions are accurate and secure.
- Prepare your daily transactions record, maintaining accurate and detailed records of all transactions.
- Perform other duties as assigned or requested by your colleagues and superiors.
Requirements
- Ability to work flexible schedules, including weekends.
- Some computer knowledge with the ability to use MS Word and Excel.
- Cash handling experience is highly preferred.
- Strong customer service skills, with the ability to communicate effectively with customers from diverse backgrounds.
- A valid work permit is a must.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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