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Italian Speaking Customer Service Representative

2 mesi fa


Roma, Lazio, Italia Patrique Mercier Recruitment A tempo pieno
Patrique Mercier Recruitment: Italian Speaking Customer Service Representative

We are seeking a highly skilled Italian Speaking Customer Service Representative to join our team in Greece. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Italian-speaking clients.

Key Responsibilities:
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Offer accurate information regarding products, services, and orders, ensuring a seamless customer experience.
  • Effectively handle and resolve customer complaints and issues, demonstrating a proactive and customer-centric approach.
  • Maintain detailed records of customer interactions and follow-ups, ensuring seamless communication and issue resolution.
  • Collaborate with other teams to enhance the overall customer experience, promoting a culture of excellence and customer satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide informed and effective support to customers.
Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Prior experience in customer service is preferred, but not required.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Excellent problem-solving skills, with a proactive and customer-focused mindset.
  • Able to manage multiple tasks and prioritize effectively, ensuring timely and effective support to customers.
  • Detail-oriented, with a focus on customer satisfaction and issue resolution.
  • Proficiency in using computer systems and customer service applications, with a willingness to learn and adapt to new technologies.
Benefits:
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Performance Bonus