Italian Speaking Technical Support Representative in Greece

3 settimane fa


Roma, Lazio, Italia Patrique Mercier Recruitment A tempo pieno

Patrique Mercier Recruitment is excited to offer a role as an Italian Speaking Technical Support Representative in Greece. This is a wonderful opportunity for individuals who are passionate about technology and customer service, and who are fluent in Italian.

As a Technical Support Representative, you will assist Italian-speaking customers by troubleshooting and resolving technical issues. Your expertise will help customers effectively use products and services, ensuring a smooth experience along the way.

This position allows you to immerse yourself in a vibrant work environment while enjoying the beautiful scenery and culture of Greece.

Key Responsibilities
  • Provide exceptional technical support to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Document customer interactions and maintain accurate records of issues and resolutions.
  • Collaborate with team members to enhance customer satisfaction and service quality.
  • Stay updated on product information, services, and company policies to ensure accurate support.
  • Adhere to established procedures and quality standards during customer interactions.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Previous experience in technical support or customer service is a plus.
  • Strong problem-solving skills and technical aptitude.
  • Excellent verbal and written communication abilities.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks.
  • Attention to detail and a commitment to customer satisfaction.
  • Familiarity with software, hardware, and basic networking principles.
  • Proficient in using various computer systems and applications.
  • Willingness to relocate and work in Greece.
  • Valid European Passport or ID.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Performance Bonus


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