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Hotel Guest Service Agent

2 mesi fa


Roma, Lazio, Italia Starhotels A tempo pieno
Join Our Team as a Guest Service Agent at Hotel d'Inghilterra, Rome

We are thrilled to announce the re-opening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you will be the first point of contact for our guests and will create memorable experiences during their arrival, stay, and departure.

Your Responsibilities:
  • Provide exceptional customer service and respond promptly to guest inquiries, providing information and assistance.
  • Handle check-in, check-out activities, and other related tasks with efficiency and accuracy.
  • Manage guest messages and requests in a timely and professional manner.
  • Stay updated about hotel services, guest needs, and special events to ensure a seamless guest experience.
  • Ensure the lobby and Front Desk meet the highest standards of safety and compliance.
  • Adhere to policies and procedures when working with front-of-house equipment and property management systems.
What We Offer:
  • A unique and dynamic work environment with opportunities for growth and development.
  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Performance Bonus.
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.
Requirements:
  • Fluency in Italian and English.
  • Additional languages are a plus.
  • Excellent communication skills and ability to work in a team environment.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.
  • Enthusiasm when being assigned to both individual and team-oriented tasks.

Unlock a world of benefits and opportunities with Starhotels. Apply now to become a part of our team and create unforgettable experiences for our guests