Hotel Guest Service Agent

5 giorni fa


Roma, Lazio, Italia Starhotels A tempo pieno
Guest Service Agent

Starhotels is seeking a skilled Guest Service Agent to join our team at the Hotel d'Inghilterra in Rome. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Communication: Respond to guest inquiries, provide information, and resolve issues in a friendly and efficient manner.
  • Check-in/Check-out: Handle guest arrivals and departures, including room assignments, key distribution, and other related tasks.
  • Message Management: Manage guest messages, requests, and complaints in a timely and effective manner.
  • Hotel Knowledge: Stay up-to-date on hotel services, amenities, and special events to provide guests with accurate information.
  • Front Desk Standards: Maintain a clean and organized front desk area, adhering to safety and compliance standards.
Requirements:
  • Personality and Passion: A unique personality and a genuine passion for delivering exceptional customer service.
  • Technical Skills: Familiarity with Opera PMS for efficient operations.
  • Communication Skills: Excellent communication skills, with the ability to anticipate and resolve challenges.
  • Customer Service: A commitment to delivering a high level of customer service, with impeccable grooming standards.
  • Language Skills: Fluency in Italian and English, with additional languages a plus.
Benefits:
  • Uniforms and Laundry: Stylish uniforms with complimentary laundering.
  • Discounted Stays: Exclusive discounted stays within the Starhotels group.
  • Performance Bonus: A performance-based bonus.
Career Growth:
  • Advancement Opportunities: Exceptional career advancement opportunities.
  • Compensation Package: An attractive compensation package based on experience.
  • Company Culture: The chance to be part of an ambitious, caring organization.

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