After-Sales Service Representative

2 settimane fa


Roma, Lazio, Italia MSX International A tempo pieno

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an After-Sales Advisor Trainee. As a key member of our Operational Marketing and Customer Engagement Departments, you will play a vital role in supporting our automotive clients and building final customer loyalty.

Key Responsibilities

  • Establish and maintain strong relationships with final customers to manage ordinary and extraordinary maintenance visits.
  • Achieve individual and team targets for confirmed visits, ensuring a high level of customer satisfaction.
  • Guide customers through the services offered by our workshops' network, ensuring a seamless customer experience.
  • Gather customers' feedback and input through data entry on Excel, helping us to continuously improve our services.

Requirements

  • Bachelor's degree in Economics, Communication, or Humanities.
  • Italian native speaker level and good level of English (other European languages will be an asset).
  • Previous experience in Customer Care (front-desk or back-office) will be a great plus.
  • Computer literacy, especially MS Office.

What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About MSX International

MSX International is a leading provider of industry-leading expertise in the automotive industry. With over 5,000 employees based in more than 80 countries across the globe, we offer a wide range of services, including Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance. We are committed to building a diverse and inclusive workforce, and we welcome applications from candidates of all backgrounds and nationalities.



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