Sales Associate

4 settimane fa

Trieste, Friuli Venezia Giulia, Italia Burberry A tempo pieno

Job Purpose:

To meet and exceed individual and store sales goals while executing key strategies of retail-led growth, leveraging the franchise, operational excellence, and all department category development.

Responsibilities:

  • Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image.
  • Consistently meet individual sales goals while exhibiting the Burberry Behaviours.
  • Provide excellent customer service skills, great selling skills, and exhibit motivation to succeed.
  • Demonstrate superior interpersonal and communication talent.
  • Cultivate build customer loyalty through active client development and follow-through.
  • Maintain an up-to-date and detailed client book.
  • Follow all Cultivate requirements and activities such as courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance.
  • Visual Standards: Follow company policies, procedures, and use visual techniques to maintain the visual standards according to Burberry guidelines.
  • Maintain selling floor by ensuring the following:
    • Understand and execute monthly floorsets.
    • Placing and/or hanging back items as you work.
    • Replenishing merchandise after selling.
    • Folding and placing merchandise on the correct hanger, tissue paper, etc.
    • Place tickets inside the item and not visible to the customer.
  • Floor Presence & Maintenance Beginning of shift/day:
    • Arrive on selling floor ready, ensure floor is ready for customers
  • End of shift/day:
    • Ensure selling floor is replenished and ready for the next day.
    • Be active and busy on the floor all day.
    • Ensure to place and/or hang back items as you work and replenish merchandise after selling.
    • Ensure clean up and maintenance of fitting rooms.
  • Back of The House Support:
    • Assist in the mark down process.
    • Assist in the bi-annual inventory process.
    • Participation and achievement of pre-sale goals.
    • Assist in stock room maintenance and keep it organized.
    • Responsible for stock pulled; all stock must be put away in orderly fashion.

Personal Profile:

Willing to work in and promote a team-oriented environment.

Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.

Consistently show a positive attitude & take responsibility for own actions.

Must be results-driven and flexible to change.

Relevant interest in Fashion / Design.

Advanced knowledge of POS and store systems.

A minimum of 1 year on sales, preferably in a luxury retail environment.

Proven experience in driving sales and meeting sales targets.

Strong clienteling background.

Measures of Success:

Financial Targets:

  • achieving individual and store sales goals targets, UPT, ATV, Client Development.

Excellent customer service through Burberry Experience Evaluations.

Capture compliance.

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