Front Desk Receptionist

4 settimane fa


Roma, Lazio, Italia Ag Group A tempo pieno
Role Description

This is a full-time on-site Front of House role for AG Hotels chain.

The successful candidate will be responsible for various day-to-day tasks, including communication with guests, managing reservations, and providing exceptional customer service.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Process payments, handle room assignments, and maintain accurate records
  • Collaborate with housekeeping, food and beverage, and other departments to ensure seamless guest experience
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests
Requirements
  • Excellent communication and interpersonal skills
  • Prior experience in front of house department and customer service
  • Ability to work well in a team and adapt to changing situations
  • Flexibility and willingness to learn and grow with the company
What We Offer
  • Possibility of professional growth in the various AG HOTELS hotels
  • Discounts on stays and F&B services in other AG HOTELS chain hotels
  • Co-operative and welcoming working environment
  • On-the-job training and development opportunities

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