Front Desk Hospitality Agent

4 settimane fa

Roma, Lazio, Italia Sonder A tempo pieno
The Opportunity

We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder. As a key member of our front desk team, you will be responsible for creating an exceptional first impression on our guests, visitors, and internal and external partners.

Key responsibilities include guiding guests through the Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features. You will also communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.

Additional responsibilities include handling all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible. You will work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision.

As a Front Desk Hospitality Agent, you will also be responsible for coordinating work from the front desk by prioritizing and delegating tasks to completion and acting as a point of contact for escalated guest situations when a manager is unavailable. You will assist with training and mentorship for Front Desk Hospitality Agents and ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.

We are looking for someone who is personable, service-minded, and positive, with excellent problem-solving skills and a proactive approach to addressing guest needs. You should be comfortable switching between multiple desktop and mobile applications and have strong computer literacy and writing skills. Organized, hardworking, and detail-oriented, you should thrive in a fast-paced environment and be able to work effectively both independently and in a team.

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include competitive compensation, generous stock plan, medical, dental and vision insurance, flexible vacation, wellness and volunteering days, annual free credits and discounts to stay in Sonders, and workplace flexibility.

Who We Look For

We are looking for someone with demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles. You should have experience using customer communication software such as Salesforce and be proficient in languages other than English. This role requires regular access to a reliable smartphone for work purposes and reliable transportation and willingness to travel between properties on a daily basis when working.

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