Front Desk Hospitality Representative
4 settimane fa
Sonder is a hospitality company that is revolutionizing the industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations. As a Front Desk Hospitality Agent, you will be the face of Sonder and play a key role in delivering amazing guest experiences.
Key Responsibilities:
- Be the first point of contact for guests, ensuring a warm and welcoming experience.
- Guide guests through the Sonder experience, providing support and assistance as needed.
- Utilize digital communication systems to receive guest calls, SMS, and live chats, and offer immediate support from the Front Desk.
- Handle guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness.
- Assist with administrative tasks, such as inventory management and maintenance requests.
- Support the back-of-house team with tasks such as housekeeping quality audits and minor maintenance issues.
Requirements:
- Personable and guest-centric, with excellent communication and problem-solving skills.
- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality roles.
- Strong computer literacy and writing skills, with the ability to switch between multiple desktop and mobile applications.
- Organized, hardworking, and detail-oriented, with the ability to work effectively in a team environment.
- Flexible schedule and open to working evenings, weekends, and holidays.
What We Offer:
- Competitive compensation and benefits package.
- Generous stock plan and opportunities for professional growth.
- Flexible vacation time and annual free credits to stay in Sonder properties.
About Sonder:
Sonder is a dynamic and innovative company that is changing the way people experience hospitality. We are committed to delivering exceptional guest experiences and creating a positive and inclusive work environment.
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