Rome Front Desk Hotel Representative
23 ore fa
Russottigestionihotels seeks an experienced Front Desk Agent to provide exceptional customer service and manage guest stay experiences at the Rome Marriott Park Hotel.
Job Summary
- We are looking for a highly skilled Front Desk Agent to be the first point of contact for our guests and oversee all aspects of their stay.
- The successful candidate will register guests, manage reservations, and provide information on rooms, rates, and services.
Main Responsibilities:
- Perform check-in and check-out activities with precision and efficiency.
- Manage online and telephone bookings while ensuring seamless guest experiences.
- Inform guests about payment methods and verify credit card details.
- Register guests by collecting necessary information, including contact details and exact dates of stay.
- Greet guests upon arrival, assign rooms, and provide hotel information, room availability, rates, and services.
- Respond promptly and professionally to customer complaints.
- Liaise with housekeeping staff to maintain clean, tidy, and fully furnished rooms meeting guests' needs.
- Upsell additional facilities and services when appropriate.
- Maintain up-to-date booking and payment records.
Key Qualifications:
- Experience working as a hotel front desk clerk or similar role.
- Familiarity with hotel reservation software, such as Opera, is highly desirable.
- Demonstrated customer service aptitude and excellent communication skills.
- Organizational skills, problem-solving abilities, and a results-driven approach.
- Teamwork and collaboration with colleagues to deliver exceptional guest experiences.
About Russottigestionihotels:
Russottigestionihotels offers a dynamic work environment with opportunities for growth and professional development. We prioritize our guests' satisfaction and strive to create memorable experiences.
Estimated Salary: $45,000 - $60,000 per year, based on location and experience.
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