Rome Front Desk Hotel Representative

23 ore fa


Roma, Lazio, Italia Russottigestionihotels A tempo pieno

Russottigestionihotels seeks an experienced Front Desk Agent to provide exceptional customer service and manage guest stay experiences at the Rome Marriott Park Hotel.

Job Summary

  • We are looking for a highly skilled Front Desk Agent to be the first point of contact for our guests and oversee all aspects of their stay.
  • The successful candidate will register guests, manage reservations, and provide information on rooms, rates, and services.

Main Responsibilities:

  • Perform check-in and check-out activities with precision and efficiency.
  • Manage online and telephone bookings while ensuring seamless guest experiences.
  • Inform guests about payment methods and verify credit card details.
  • Register guests by collecting necessary information, including contact details and exact dates of stay.
  • Greet guests upon arrival, assign rooms, and provide hotel information, room availability, rates, and services.
  • Respond promptly and professionally to customer complaints.
  • Liaise with housekeeping staff to maintain clean, tidy, and fully furnished rooms meeting guests' needs.
  • Upsell additional facilities and services when appropriate.
  • Maintain up-to-date booking and payment records.

Key Qualifications:

  • Experience working as a hotel front desk clerk or similar role.
  • Familiarity with hotel reservation software, such as Opera, is highly desirable.
  • Demonstrated customer service aptitude and excellent communication skills.
  • Organizational skills, problem-solving abilities, and a results-driven approach.
  • Teamwork and collaboration with colleagues to deliver exceptional guest experiences.

About Russottigestionihotels:

Russottigestionihotels offers a dynamic work environment with opportunities for growth and professional development. We prioritize our guests' satisfaction and strive to create memorable experiences.

Estimated Salary: $45,000 - $60,000 per year, based on location and experience.


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