Luxury Hotel Representative
2 settimane fa
Job Summary:
We are seeking a skilled Front Office Agent to join our team at Anantara Palazzo Naiadi Rome. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling inquiries, and ensuring a seamless experience for our valued guests.
Key Responsibilities:
- To anticipate guest needs and provide personalized support
- To oversee the concierge service and ensure seamless guest interactions
- To maintain a complete knowledge of the hotel's product and services
- To take personal responsibility for ensuring guest satisfaction and follow-up on any issues
- To be proactive and innovative in suggesting alternatives that meet guest needs
- To attend hotel events, daily shift briefings, and training to improve professional skills
Requirements:
- Working with Others:
- To work collaboratively with colleagues to achieve common goals
- To utilize good judgment and initiative to solve problems
- Taking Responsibility:
- To conduct business honestly and fairly
- To prioritize workload effectively and be organized
- To manage time and pay attention to detail
- Delivering Results:
- To meet and exceed performance standards
- To provide a top-quality experience to all guests
Additional Information:
As a valued member of our team, you will enjoy a range of benefits, including ticket restaurant, discounts on accommodation, and career progression opportunities.
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