Front Office Representative
23 ore fa
At Leonardo Boutique Roma Termini, being yourself matters. We celebrate diversity and create a welcoming environment where everyone feels at home. Our team is made up of people from different backgrounds and cultures, and we strive to make our hotel a place where everyone can thrive.
Main Responsibilities
- Provide exceptional personal service to our guests, ensuring they feel welcome and supported throughout their stay.
- Handle check-in and check-out operations efficiently and professionally.
- Perform administrative tasks, including handling guest requests and providing information about the hotel and Rome.
- Answer phone calls and respond to guest inquiries in a timely and courteous manner.
Requirements
- Completed tourism studies or a Bachelor's degree in Hotel Management.
- At least one year of experience as a Front Office Agent or Receptionist.
- A sense of responsibility, ability to work in a team, and resistant to stress.
- Flexibility to work early, late, and night shifts.
- Excellent speaking and writing skills in English and Italian, with other languages being a plus.
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