Front Office Representative

6 giorni fa


Roma, Lazio, Italia Mama Shelter A tempo pieno

Job Summary

We are seeking a skilled and charismatic Front Office Agent to join our team at Mama Shelter. As a Receptionist and ambassador of the Mama brand, you will embody the Mama Spirit, providing genuine, kind, and respectful service to our guests, vendors, and contractors.

Key Responsibilities

  • Greet and welcome guests, making them feel at home in their environment.
  • Assign rooms and keys, adhering to room rates assigned by the Front Office Manager.
  • Maintain room availability and collect and distribute messages for guests.
  • Prepare bills and collect payments for visits, and assist in solving billing discrepancies.
  • Provide excellent customer service, answering inquiries regarding hotel area and services.
  • Arrange transportation for guests and maintain hotel records.
  • Run nightly reports as needed and perform other duties assigned.

Requirements

  • Ability to embody the Mama Spirit and provide exceptional customer service.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.


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