Front Office Representative

2 settimane fa


Roma, Lazio, Italia Accor A tempo pieno
Job Title: Front Office Agent

At Accor, we believe that our people are our greatest asset, regardless of their role. We are a gang of happiness with a mission to make our customers' experience unforgettable.

Job Description

As a Receptionist and ambassador of the Mama brand, you will embody the Mama Spirit while representing the Company. You will be genuine, kind, considerate, courteous, thoughtful, positive, and respectful to all Mama Family Members, guests, vendors, contractors, and anyone within Mama Shelter. This includes being mindful of these characteristics while representing Mama Shelter at any time.

Key Responsibilities
  • Greet and welcome guests, making them feel at home.
  • Assign rooms and keys, ensuring a seamless experience.
  • Adhere to room rates assigned by the Front Office Manager.
  • Maintain room availability and ensure a smooth check-in process.
  • Collect and distribute messages for guests, providing exceptional service.
  • Prepare bills and collect payments for visits, ensuring accuracy and efficiency.
  • Assist in solving billing discrepancies and provide solutions.
  • Answer inquiries regarding hotel area and services, providing valuable insights.
  • Adopt immaculate phone and interaction etiquette with guests, building trust and rapport.
  • Provide genuine service and welcome to all guests, making them feel valued.
  • Recommend places to visit, eat, and shop, enhancing the guest experience.
  • Arrange transportation for guests, ensuring their needs are met.
  • Maintain hotel records, ensuring accuracy and compliance.
  • Run nightly reports as needed, providing valuable insights.
Requirements

We are looking for someone with a positive attitude, enthusiasm, and passion for delivering exceptional service. If you are a people person, enjoy working in a fast-paced environment, and are committed to providing a memorable experience, we want to hear from you.



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