Front Office Supervisor
2 giorni fa
Job Title: Front Office Supervisor
Job Summary:
We are seeking a skilled Front Office Supervisor to join our team at Accor. As a Front Office Supervisor, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities:
- Coach and supervise the Front Office team to ensure excellent service delivery
- Manage the front desk operations, including check-in, check-out, and room assignments
- Handle customer complaints and resolve issues in a professional and timely manner
- Collaborate with the Front Office Manager to achieve sales and occupancy targets
- Ensure that all front office systems and procedures are followed
Requirements:
- Proven experience in a front office role, preferably in a hotel environment
- Excellent communication and interpersonal skills
- Ability to work well under pressure and manage multiple tasks simultaneously
- Knowledge of front office systems and procedures
- Fluency in English
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Access to exclusive employee discounts and perks
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