Front Desk Hospitality Host
3 settimane fa
Sonder's Vision for Exceptional Guest Experiences
We're seeking a highly skilled and personable Front Desk Hospitality Agent to join our team at Sonder. As the face of our company, you will be responsible for delivering exceptional guest experiences through innovative, tech-powered service and inspiring, thoughtfully designed accommodations.
Key Responsibilities:
- Be the ambassador of Sonder, making a lasting impression on our guests, visitors, and internal/external partners.
- Guide guests through our technology-rich Sonder experience, ensuring they get the most out of their stay and utilize our tech features.
- Utilize digital communication systems to receive guest calls, SMS, and live chats, providing immediate support from the Front Desk.
- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness, accommodating special requests whenever possible, resolving customer complaints, and assisting customers in all inquiries.
- Assist building leadership with administrative tasks to keep all operations running smoothly.
- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, minor maintenance, and technology issues.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, including lobbies, office, storage closets, warehouse, and others, as assigned.
- Support multiple Sonder properties throughout the local market, as required.
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