IT Service Operations Manager
4 settimane fa
Oliver James Associates Ltd. is seeking an IT Service Operations Manager to lead the operational aspects of IT services for a leading international Insurance Company.
The successful candidate will be responsible for resolving incidents, identifying underlying causes of recurring issues, monitoring service performance to meet agreed-upon standards, coordinating changes and releases to minimize disruption, managing configuration data, generating performance reports, and collaborating with various teams.
Key responsibilities include:
- Understanding insurance products business features and managing IT operations to and related processes
- Managing running documentation efficiently, acting as focal point for different teams
- Continuously monitoring and ensuring compliance with all KPIs of the running
- Effectively owning, managing and communicating with Service Manager and Business to solve critical business issues
- Incident management
- Problem management
- Monitoring and controlling IT system performance in accordance with Service Level Agreements (SLAs)
- Assessment, planning, implementation, and control of changes to IT systems to ensure they are made with minimal impact on operations
- Release management: ensuring effective implementation without disruption of services
- Reporting and analysis: generating periodic reports on IT service performance and analyzing data to identify trends, recurring issues, and improvement opportunities
Requirements:
- 3+ years of professional experience on Insurance Industry
- Proven experience on insurance policies life cycle (e.g., Life, PC)
- Proven experience on insurance processes (e.g., Claims, Underwriting)
- Knowledge on SQL language and inquiry
- Fluent in both Italian and English (minimum requirement B2, C1 preferred)
- Certification: ITIL Foundation, ITIL OSA, ITIL CSI
- Certification: Microsoft Certified for Azure
- Master or Degree in Computer Science, Information Technology, or related field
- Ability to manage complexity, to work and collaborate in a cross cultural and cross functional environment
- Proactive and positive attitude, with demonstrated ability to meet deadlines and prioritize tasks
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