Front Office Representative

3 settimane fa

Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

Armani Hotel Milan is seeking a skilled Front Office Agent to join our team in the heart of Milan's fashion district. As a key member of our Lifestyle Department, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our discerning clientele.

Key Responsibilities:

  • Welcome and assist guests in the hotel lobby, providing personalized support and guidance.
  • Support the LSM and ALSM teams with administrative duties, ensuring efficient operations and effective communication.
  • Run reports and identify discrepancies, taking prompt action to resolve issues.
  • Stay up-to-date on expected arrivals and departures, maintaining a high level of guest satisfaction.
  • Maintain positive relationships with guests and colleagues, fostering a collaborative and supportive work environment.
  • Establish rapport with guests, understanding their needs and preferences.
  • Work collaboratively with other departments, embracing a team-oriented approach.
  • Prepare daily, weekly, and monthly reports, ensuring accurate and timely information.
  • Support the demonstration and reinforcement of Armani's Values and Culture Characteristics.
  • Ensure punctuality and respond promptly to guest inquiries and emergencies.
  • Receive and attend to outgoing calls, providing exceptional customer service.
  • Take responsibility for cashing guest payments, maintaining accuracy and attention to detail.
  • Stay informed about special programs and events in the hotel and city, recognizing and responding to guest needs.

Requirements:

  • Previous experience in a 5-star hotel or related field.
  • At least 1 year of experience in a similar role.
  • Good knowledge of Opera.
  • Fluent English and additional languages desirable (Chinese or Arabic).
  • Good knowledge of Milan's attractions and events.

Armani Hotel Milan offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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