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Technical Support Specialist for Building Management Systems

2 mesi fa


Milano, Lombardia, Italia Siemens S.p.A. A tempo pieno
Transform the Future of Building Management Systems

We are seeking a skilled Technical Support Professional to join our Siemens Desigo portfolio support team in Milan. As a key member of our Smart Infrastructure Building Products team, you will play a crucial role in supporting our technical experts in various fields, including Comfort, Fire, Energy, and Security.

Your Mission

As a Technical Support Professional, you will be responsible for:

  • Providing expert support and troubleshooting technical issues with our technical experts in countries during the entire product lifecycle of Siemens Desigo On-premise and Off-premise solutions (SaaS).
  • Collecting feedback from individual projects, reproducing issues in the laboratory, identifying software bugs, and understanding customer change requests.
  • Proactively proposing software improvements to R&D and product management organizations.
  • Maintaining and improving in-depth knowledge on Siemens BMS software and supervised subsystems.
Requirements

To be a perfect fit for this role, you should have:

  • Experience in a technical support role.
  • Problem-solving, communication, organizational, flexibility, and adaptability skills.
  • A basic knowledge of new technologies and a passion for continuous learning.
  • Knowledge of Energy, Comfort, Fire, Security field devices from Siemens is a plus.
  • Proficiency in English and Italian.
  • Eligibility to work in Italy.
What We Offer

We provide a flexible and inclusive work environment, with:

  • Flexible welfare programs and health insurance extendable to your family.
  • Professional and extraprofessional accident insurance.
  • Free on-site lunch options.
  • Plenty of opportunities for continuous and individual learning journeys.

We are an equal opportunity employer, committed to creating an inclusive and diverse work environment. If you are passionate about making a difference and want to be part of a dynamic team, we encourage you to apply.