Technical Support Specialist for Building Management Systems

1 settimana fa

Milano, Lombardia, Italia Siemens S.p.A. A tempo pieno

Create a better tomorrow with us.

We are seeking a Technical Support Specialist for Building Management Systems to join our team at Siemens Desigo portfolio support. This role is based in Milan within the Siemens Smart Infrastructure Building Products area.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You love to create an impact? From Day 1, you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

As a Technical Support Specialist for Building Management Systems, you will be part of the HQ Technical Sales Services team. Your mission will be to support Siemens technical experts from different fields (Comfort, Fire, Energy, and Security) to supervise their buildings over Desigo BMS solutions. Some of the main activities will be:

  • Provide support and troubleshoot technical issues with Siemens technical experts in the countries during the entire product lifecycle (design, commissioning, and maintenance) of Siemens Desigo On-premise and Off-premise solution (SaaS).
  • Having a customer-first approach, collect feedback from individual projects, reproduce issues in laboratory whenever possible, identify software bugs, understand customer change requests, proactively propose software improvements to R&D and product management organizations.
  • Identify topics to be documented in knowledge base articles.
  • Maintain and improve the in-depth knowledge on Siemens BMS software and supervised subsystems.

To be a perfect fit for this role, you would already have:

  • Experience in technical support role is required.
  • Problem-Solving, Communication, Organizational, Flexibility, and Adaptability, Resilience skills are required.
  • Be oriented and motivated on new technologies and a basic knowledge on them is highly appreciated.
  • Knowledge on Energy, Comfort, Fire, Security field devices from Siemens is a plus.
  • Passion to never-stop growing.
  • Respect and appreciation of each person's uniqueness, willingness to co-create and share knowledge.
  • Proficiency in English and Italian.
  • Eligibility to work in Italy.

What we offer

  • Flexibility: trustful environment with an inclusive and flexible way of working driven by results, hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone, wi-fi connection reimbursement.
  • Welfare: flexible welfare programs and health insurance extendable to your family, professional and extraprofessional accident insurance, free on-site lunch options.
  • Never stop growing: plenty opportunities for continuous and individual learning journeys.
  • An inclusive team culture where you can be yourself.

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/environment. Typically, this kind of position is full-time, however, please feel free to ask for a more flexible arrangement if that suits better to you.

Our recruiting team is looking forward to getting to know you.

#MakeYourImpact #LI-Hybrid

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