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Amazon Vendor Manager

1 settimana fa

Milano, Lombardia, Italia Amazon A tempo pieno

About Amazon: A World-Class E-commerce Platform

Job Description

We are seeking a highly motivated Brand and Account Specialist to join our Amazon Vendor Services (AVS) team. As a key member of our Retail Business Services team, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.

The ideal candidate will be a bright, customer-centric, driven, and creative individual who can interface internally with leaders from our Retail and Vendor Services teams. You will be responsible for all aspects of the vendor's business with Amazon, engaging directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.

In this role, you will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations, and online marketing to drive the performance of strategic vendor partners at Amazon. Your focus will be on operational aspects of managing customer relationships with our vendors.

You will conceive, create, and analyze a wide range of marketing activities/campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Additionally, you will look into operational aspects of the vendor's business with Amazon, root cause analysis of issues and opportunities affecting business.

Key Job Responsibilities:
  • Establish long-term partnerships with key vendor partners for the group of vendors handled.
  • Partner with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
  • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
  • Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience.
  • Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
  • Conduct regular WBRs, MBRs with the vendors, highlight business metric performance, and building action plans.