Field Service Technician

1 mese fa

Bardi, Emilia-Romagna, Italia Virtus Srl A tempo pieno
Job Summary

The Field Service Technician coordinates and attends troubleshooting and repairs of all valve-actuator-positioner products for customers in industries such as oil and gas, chemical, power, nuclear, coal, mining, and water/wastewater.

The job involves coordination with the Commercial Team, major manufacturing plants, Engineering/Quality departments, QRCs, and CSCs in the respective region.

Responsible for training the Field Service Technicians (at CSCs) and creating a pool of resources that are available to customers outside of their region in case of demand.

Scope of work includes TAR tracking through FlowForce, planning, site walks, inventory assessment, identifying bad actors, automation services, related retrofit/changeout/upgrade/re-instrumentation, monitoring opportunities, and participating in TAR activities either onsite or at one of the QRCs as required.

Customers are based onshore and offshore.

This position requires an experienced engineer/technician who can provide confident expertise in the face of operational problems.

The Field Service Technician will plan repair and installation of equipment, oversee start-up, conduct maintenance, and monitor the performance of products at our customers' locations.

While the technician may be the only Flowserve representative on site, they can call upon the resources of the Field Service and/or Service Engineering Team to ensure that our products are operating at peak performance.

Flowserve counts on the Field Service Technician to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services.

The position is on the road most of the time and is organizationally based in the global Quick Response Centre (QRC) network.

Responsibilities
  • Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard-free work environment.
  • Work according to customer safety regulations and rules.
  • Responsible for organization of required equipment (tools, PPE, etc.).
  • Make direct, in-person service calls in response to customer requests.
  • Assess mechanical/instrument/electric related problems and take actions aiming at resolution.
  • Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
  • Ensure that equipment is installed successfully and on schedule.
  • Check equipment prior to start-up and assess start-up performance.
  • Work side-by-side with our customer's personnel and lead work crews as required.
  • Monitor the maintenance and performance of Flowserve equipment.
  • Train customers in the proper procedures for operating and maintaining.
  • Identify field service sales opportunities for sales to follow up, quote, and present to the customer.
  • Collaborate with Flowserve Sales ComOps Team to ensure a coordinated approach to serving our customers.
  • Collaborate effectively with the supporting organizations of Flowserve, including the repair centers and commercial organization.
  • Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using Flowserve designated systems and processes.
  • Perform inspections and testing on customer sites, workshops, or third-party repair facilities.
  • Perform start-up troubleshooting on site or via online support.
  • Inspection/reporting of damaged equipment on site.
  • Perform risk analysis and risk assessments on site.
  • Regular contact with the local base as well as all the manufacturing plants and QRCs to access technical information, guides, procedures, etc.
  • During non-booked seasons, extend support/assist their local QRC where they are based out of.
  • Communicate and support with root cause analysis within FLS and the customer.
  • Complete and submit the final report prior to leaving the job site.
  • Communicate by word and actions values for ethics, safety, and quality.
Requirements
  • Technical High School (HTL) and/or Bachelor in engineering or similar.
  • 3-5 years of experience in assembly, testing, troubleshooting of valve-actuator-positioner product lines.
  • Proficient in all factory testing requirements for valves, actuators, and positioners including testing software and troubleshooting of digital products.
  • Autonomous, extensive travel, both domestic and international.
  • Excellent documentation skills regarding service reports and other documentation utilizing AMP.
  • Clear, accurate, and professional verbal and written communication.
  • Able to work well without supervision and interface well with customers, always presenting a positive perception of the company.
  • Proficient computer skills for accessing and navigating systems including Flowforce, AMP, Oracle, SAP, IGS (Villach), PNXT, Valquo (Villach), Windchill, Valvesight, LMS, PMP, ISOquest, SharePoint, FlexDash, MS-Excel, Word, Outlook, Teams, etc.
  • Willingness to have/get the necessary immunization, vaccinations, and medicine which are mandatory to travel internationally.
  • Independently organize travel, rental car, flight, hotel, and related site access/permits.
  • Fluent in Italian and English.

  • Software Field Service Technician

    1 mese fa

    Bardi, Emilia-Romagna, Italia Abb Schweiz Ag A tempo pieno

    Job Title: Software Field Service TechnicianAt ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration, combined with a focus on diversity, inclusion, and equal opportunities, drive our aim to empower everyone to create sustainable solutions.Job SummaryThis role reports to the Service Team Leader...

  • Electrical Field Service Specialist

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Abb A tempo pieno

    Electrification Service DivisionAt ABB, we are dedicated to empowering everyone to create sustainable solutions. As a Circuit Breaker Field Service Technician, you will play a crucial role in delivering quality customer service and executing service work as per customer order and expectation.Key Responsibilities:Perform maintenance, commissioning, and...

  • Flowserve Field Service Technician

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Flowserve Corporation A tempo pieno

    Job SummaryThe Field Service Technician coordinates and attends troubleshooting and repairs of all Flowserve and Non-Flowserve valve-actuator-positioner products for customers in industries such as oil and gas, chemical, Power, nuclear, coal, mining and water/wastewater industries.Key ResponsibilitiesCoordinate with Commercial Team, Major manufacturing...

  • Fleet Service Technician

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Goodyear A tempo pieno

    Job Title: Fleet Service TechnicianAbout the Role:At Goodyear, we're committed to delivering exceptional service to our customers. As a Fleet Service Technician, you'll play a critical role in ensuring the quality of our services meets the highest standards.Responsibilities:• Conduct regular field visits to monitor key performance indicators of service...

  • Field Service Engineer

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Flowserve Corporation A tempo pieno

    Job Title: Field Service TechnicianCompany Overview: Flowserve CorporationFlowserve Corporation is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. The company seeks an experienced Field Service Technician to join its team. As a Field Service Technician, you will be responsible for coordinating and...

  • Fleet Service Technician

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Goodyear A tempo pieno

    Job Description: As a Fleet Service Technician at Goodyear, you will be responsible for ensuring the quality of services provided by our service partners for truck fleets in kilometer contracts PPK (price per kilometer).Responsibilities:• Conduct regular field visits to monitor key performance indicators of service efficiency.• Collaborate with the...

  • Field Service Technician

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Lindsay A tempo pieno

    Job Title:Field Service SupportJob Summary:Lindsay Corporation, a global leader in irrigation and infrastructure solutions, seeks a skilled Field Service Support professional to serve as the primary point of contact for operational deployment and monitoring of Permanent and Leased Road Zipper projects, as well as Road Safety Products and Road Marking Tape....

  • Electrical Field Service Specialist

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Abb A tempo pieno

    Job SummaryCircuit Breaker Field Service Technician at ABB: We are seeking a skilled and experienced electrical field service specialist to join our team. As a key member of our Electrification Service division, you will be responsible for performing maintenance, commissioning, and troubleshooting of low and medium voltage apparatus at customer sites. Key...

  • Flowserve Field Service Specialist

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Flowserve Corporation A tempo pieno

    Job Title: Field Service TechnicianLocation: Various locations worldwideJob Category: OperationsJob Type: Full-timeAbout the Role:The Field Service Technician is responsible for coordinating and attending troubleshooting and repairs of Flowserve and non-Flowserve valve-actuator-positioner products for customers in various industries. This role involves...

  • Software Field Service Engineer

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Abb A tempo pieno

    Job Summary:As a Software Field Service Technician at ABB, you will play a critical role in delivering high-quality service to our customers. Your primary responsibility will be to execute service work as per work instructions and in accordance with ABB quality and safety guidelines.Key Responsibilities:Deliver quality customer service by planning and...

  • Software Field Service Specialist

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Abb Schweiz Ag A tempo pieno

    Job SummaryA challenging opportunity has arisen for a skilled Software Field Service Technician to join our Electrification Service division at ABB Schweiz AG. As a key member of our team, you will be responsible for executing service work as per work instructions and in accordance with ABB quality and safety guidelines.Key Responsibilities• Execute...

  • Service Technician

    1 mese fa

    Bardi, Emilia-Romagna, Italia Satisloh A tempo pieno

    Job Title: Service TechnicianWe are seeking a highly skilled Service Technician to join our team in Settimo Milanese, Italy. As a key member of our technical support team, you will be responsible for installing and maintaining our equipment, providing training to customers, and ensuring the highest level of customer satisfaction.Key Responsibilities:Install...

  • Software Field Service Technician

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Abb A tempo pieno

    Job SummaryThis role is part of the Electrification Service division at ABB, where you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines.Key ResponsibilitiesDeliver quality customer service planning and execute service work as per customer order and expectation.Showcase...

  • Electrical Field Service Specialist

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Abb Schweiz Ag A tempo pieno

    Job SummaryA challenging opportunity has arisen for an experienced Circuit Breaker Field Service Technician to join our team at ABB Schweiz AG. As a key member of our Electrification Service division, you will be responsible for delivering high-quality service work to our customers, ensuring their electrical systems are running safely and efficiently.About...

  • Electrification Service Specialist

    3 settimane fa

    Bardi, Emilia-Romagna, Italia Abb Schweiz Ag A tempo pieno

    Job SummaryA challenging opportunity has arisen for a Software Field Service Technician to join our Electrification Service division at ABB Schweiz AG.About YouWe are looking for an experienced professional to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. You will deliver quality customer service...

  • Field Service Engineer Italy

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Cytiva A tempo pieno

    Join Our Team as a Field Service Engineer in ItalyCytiva is a leading provider of innovative solutions for the life sciences industry. We are seeking a highly skilled Field Service Engineer to join our team in Italy.As a Field Service Engineer, you will be responsible for installing, qualifying, and maintaining equipment at customer sites. You will also be...

  • Software Service Specialist

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Abb A tempo pieno

    Job SummaryThe Software Field Service Technician will execute service work as per work instructions and in accordance with ABB quality and safety guidelines. The role involves delivering quality customer service planning and executing service work as per customer order and expectation.Key ResponsibilitiesEngineering development of protection relays and...

  • Field Service Engineer Lombardia

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Leica Biosystems A tempo pieno

    At Leica Biosystems, we are seeking a skilled Field Service Engineer Lombardia to provide technical support and service for our advanced staining equipment. The ideal candidate will have a strong background in mechanics, electronics, and customer service, with a minimum of 4 years of experience in a similar role. The successful candidate will be responsible...

  • Electrical Field Service Specialist

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Abb A tempo pieno

    Job Summary:As an Electrical Field Service Specialist at ABB, you will be responsible for delivering high-quality service to our customers. This role involves performing maintenance, commissioning, and troubleshooting of low and medium voltage apparatus according to contract requirements, while ensuring adherence to ABB quality and safety guidelines. Your...

  • Software Field Service Engineer

    4 settimane fa

    Bardi, Emilia-Romagna, Italia Abb Schweiz Ag A tempo pieno

    Job SummaryA challenging opportunity has arisen for a skilled Software Field Service Engineer to join our Electrification Service division at ABB Schweiz AG. As a key member of our team, you will be responsible for executing service work as per work instructions and in accordance with ABB quality and safety guidelines. Your primary focus will be on...