Hotel Director

4 settimane fa


Lido di Jesolo, Veneto, Italia Falkensteiner Hotels & Residences A tempo pieno
  • Key Responsibilities:
    • Manage the Rooms Division Department, encompassing Front Office, Bell-Boys, Reservations, and Housekeeping.
    • Coordinate daily operations to ensure a seamless process.
    • Develop, implement, and monitor departmental standards.
    • Play a pivotal role in guest assistance and complaint management, including responding to guest comments across all channels.
    • Collaborate with the General Manager to prepare budget reviews, forecasts, and reports.
    • Oversee cost and quality management, productivity, and employee work schedules.
    • Maintain and optimize various systems crucial to international hotel operations.
    • Work closely with the General Manager and FOM to ensure guest requests are met and fulfilled.
    • Organize and coordinate business activities according to management instructions.
    • Monitor and control the work of building managers, internal maintenance, and external employees.
  • Requirements:
    • Several years of experience in front office and/or housekeeping areas.
    • Completed vocational training in hospitality.
    • Excellent German and English skills are essential, with additional languages desirable.
    • Proficiency in Protel is an advantage.
    • Strong leadership qualities, attention to quality, flexibility, and a hands-on attitude.
    • Professional appearance and outstanding communication skills.
    • Customer-centric mindset.
    • Contribute to providing exceptional service to hotel guests.

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