Hotel Director
4 settimane fa
- Key Responsibilities:
- Manage the Rooms Division Department, encompassing Front Office, Bell-Boys, Reservations, and Housekeeping.
- Coordinate daily operations to ensure a seamless process.
- Develop, implement, and monitor departmental standards.
- Play a pivotal role in guest assistance and complaint management, including responding to guest comments across all channels.
- Collaborate with the General Manager to prepare budget reviews, forecasts, and reports.
- Oversee cost and quality management, productivity, and employee work schedules.
- Maintain and optimize various systems crucial to international hotel operations.
- Work closely with the General Manager and FOM to ensure guest requests are met and fulfilled.
- Organize and coordinate business activities according to management instructions.
- Monitor and control the work of building managers, internal maintenance, and external employees.
- Requirements:
- Several years of experience in front office and/or housekeeping areas.
- Completed vocational training in hospitality.
- Excellent German and English skills are essential, with additional languages desirable.
- Proficiency in Protel is an advantage.
- Strong leadership qualities, attention to quality, flexibility, and a hands-on attitude.
- Professional appearance and outstanding communication skills.
- Customer-centric mindset.
- Contribute to providing exceptional service to hotel guests.
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