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Digital Banking Operations Specialist

1 mese fa

Milano, Lombardia, Italia illimity A tempo pieno

Operational Management Role

The successful candidate will contribute to the operational management of Digital Direct Bank customers, focusing on Retail and Legal Entities. This role involves disposition, control, and monitoring of operations.

Key Responsibilities

  • Support the Digital Branch team in managing Direct Banking customers, focusing on cash operations, operational controls, and AML monitoring.
  • Deal with collections, payments, credit cards, registry checks, anti-money laundering checks, and monitoring current account overdrafts.
  • Provide specialist customer assistance and resolve technical anomalies.
  • Participate in drafting operational functional requirements for new Business and evolutionary Core Banking projects.

Requirements

  • Master's Degree in Economics or Management Engineering.
  • 2 years' experience in the banking field.
  • Previous experience as a Cashier at a Branch, physical or digital, is preferred.
  • Good knowledge of finance with a focus on processes.
  • Knowledge of banking regulations.
  • Problem-solving and propensity for teamwork.
  • Excellent communication skills.
  • Excellent knowledge of the Office Suite.
  • Fluent English.