Technical Support Specialist
3 settimane fa
Job Title: Technical Support Specialist - Banking Sector
Job Description:
Adecco Italia Spa is seeking a skilled Technical Support Specialist to join our team in Milan. As a Technical Support Specialist, you will be responsible for providing technical assistance to end-users in the banking sector.
Responsibilities:
- Provide technical support for end-users in the banking sector
- Engage in business impacting production incidents and end-user problem tickets to work through to resolution
- Diagnose and resolve software and system faults
- Proactively keep customers updated with problem status at all times
- Identify and report risk as appropriate in accordance with guidelines provided
- Engage with technology partners and vendors on a day-to-day basis
Requirements:
- Good written and spoken English
- Team work oriented and able to provide assistance to a senior colleague who will coach
- Microsoft certification in basic apps (Word, Excel, Outlook) would be preferable
Work Environment:
Based in Milan, with a fixed-term contract of 12 months. Full-time availability required.
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