Reservations Coordinator

6 giorni fa

Florence, Toscana, Italia Collegio alla Querce A tempo pieno
Reservations Agent

Embark on a journey of refined hospitality as a Reservations Agent at Collegio alla Querce, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication.

Key Responsibilities
  • Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information and adding information to guest history.
  • Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
  • Maintaining complete knowledge of the resorts and other information, including facilities, services, accommodations, rates, and promotions.
  • Assisting and ensuring effective guest challenge resolution, working closely with fellow guest service team members and other departments to resolve any challenges.
  • Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
  • Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.
Qualifications
  • Two years in a hospitality reservations position, preferably at a luxury resort.
  • Ability to create professional business correspondence.
  • Must possess gracious people and sales skills, excellent phone manner, and ability to engage in a positive manner with each and every guest.
  • Ability to work cohesively with other departments and co-workers as part of a team.
About Auberge Resorts Collection

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

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