Client Relations Specialist

2 mesi fa


Milano, Lombardia, Italia Hermès A tempo pieno

ROLE OVERVIEW

The Client Relations Specialist is responsible for delivering exceptional service to clients, ensuring a personalized and unforgettable customer journey. Through engaging storytelling about the brand's heritage and product excellence, the Specialist aims to create lasting impressions and foster strong client relationships through dedicated and sincere attention.

KEY RESPONSIBILITIES

Guide and assist clients across all product lines to meet their needs and guarantee a remarkable omnichannel experience; Act as a brand storyteller, offering insights and surprises, while maintaining high standards of service to enhance client relationships and drive sales; Provide comprehensive information to customers, including aftersales care recommendations; Cultivate and sustain a portfolio of clients through tailored experiences and thorough client engagement to promote loyalty and long-term connections; Gather and maintain client information in line with privacy regulations and company policies; Participate actively in customer events and activities as required; Acquire in-depth product knowledge, staying informed about new arrivals, pricing, and stock levels.

CANDIDATE PROFILE

Bachelor's degree, ideally with a focus on fashion or languages; Proficiency in Italian and English; knowledge of an additional language is a plus; Relevant experience in direct sales, preferably within a luxury retail environment; Competence in Excel and other IT tools; Attributes such as professionalism, enthusiasm, dynamism, and teamwork are essential.

Hermès seeks individuals who embody the following qualities:

Outstanding interpersonal and communication skills, with a strong customer service focus; Collaborative mindset to build meaningful relationships while also being able to work independently; Flexibility and adaptability to thrive in a fast-paced setting; A commitment to being part of a people-oriented retail initiative, demonstrating a passion for human values and a keen aesthetic sensibility.

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