Lavori attuali relativi a EMEA Service NPDI and Tech Support Engineer, AC Power Specialist - Bologna, Emilia-Romagna - Vertiv
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Bologna, Emilia-Romagna, Italia Vertiv A tempo pienoJob Title: EMEA Service NPDI and Tech Support Engineer, AC PowerWe are seeking a highly skilled EMEA Service NPDI and Tech Support Engineer, AC Power to join our dynamic team in Bologna, Italy.About the Role:The successful candidate will play a key role in developing new AC Power service products, ensuring they meet safety, serviceability, and business...
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Bologna, Emilia-Romagna, Italia Vertiv A tempo pienoWho We AreAt Vertiv, we empower the people who power the future. Our mission is to design, manufacture, and service the products and solutions that keep the world connected.We are a global company with a strong customer base and a presence in nearly 70 countries. Our portfolio spans power, thermal, and infrastructure management products, software, and...
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EMEA Service NPDI and Tech Support Engineer, AC Power Specialist
2 mesi fa
We are seeking a highly skilled EMEA Service NPDI and Tech Support Engineer, AC Power to join our dynamic team in Italy.
Key Responsibilities- Develop new AC Power service products, ensuring they meet safety, serviceability, and business goals.
- Collaborate with global technical leads to ensure consistency in execution and service readiness for new product releases.
- Provide technical guidance and support during product introductions, acting as a liaison between internal service and engineering teams for efficient customer case resolution and product improvement.
- Represent Vertiv Services EMEA in new product development design introduction process and product reviews.
- Interface with R&D engineering and product management to apply Global Serviceability Specifications.
- Provide technical guidance for Service Offering development and Scope of Work documents.
- Collect gate deliverables to support project readiness and completion.
- Collaborate with global engineering and product management to implement serviceability specifications.
- Assist in designing and testing new products to ensure service readiness.
- Develop source material for beta training classes, maintenance procedures, and TKO tech documentation.
- Attend new equipment startups to gather feedback and monitor new product launch issues.
- Provide support to Logistics for parts research, spare kits, and parts sourcing.
- Review ECN and develop Service Tips, Field Change Notices, and Safety Bulletins.
- Document new tooling or test equipment requirements.
- Minimum educational background: Bachelor University or Secondary school diploma with experience are equivalent, in Electrical or Electronic Engineering.
- Fluent written and spoken English, with knowledge of technical language relevant to the product application business.
- 4+ years of experience in Power Electronic AC Power (UPS) or similar technologies, demonstrating a high level of technical understanding.
- Ability to write technical reports in English and proficiency in MS Office tools (Word, PowerPoint, Excel, Teams).
- Commitment to ongoing product training and completion of the C2 Vertiv Safety course.
- Strong communication skills, self-organization, flexibility, and capability to manage short-term visits and travel up to 30% of the time.
- Drive, self-motivation, customer orientation, and the ability to handle potentially stressful situations.
As a member of our team, you will have the opportunity to work with a global leader in the industry, with a strong focus on innovation and customer satisfaction.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Our company values include Safety, Integrity, Respect, Teamwork, and Diversity & Inclusion, and we are committed to creating a positive and inclusive work environment.
