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Help Desk Specialist

2 mesi fa

Milano, Lombardia, Italia FABOCI SRL A tempo pieno

Job Title: Help Desk Specialist

About the Role:

Faboci Srl, a dynamic and innovative company, is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting to resolve application anomalies, supporting consultants and clients.

Key Responsibilities:

  • Furnish technical support and troubleshooting to manage application anomalies, supporting consultants and clients.
  • Manage tickets, ensuring correct handling and, when necessary, re-directing requests to higher levels, respecting SLA times.
  • Perform data analysis and database queries using SQL to resolve issues.

Requirements:

  • Approximately 2 years of experience in technical support and ticket management roles.
  • Experience in the financial sector and/or leasing.
  • Familiarity with SQL.
  • Knowledge of DB2 will be considered an asset.
  • Ability to work independently and autonomously.
  • Good interpersonal and customer approach skills.

What We Offer:

  • Indeterminate contract.
  • A work environment focused on sustainability and creating a balance between professional and personal life.

Work Schedule:

  • Full-time.

Location:

  • Milan.

Work Method:

  • Hybrid.