Digital Solutions Expert
3 giorni fa
goFLUENT is pioneering a revolutionary shift in the language learning industry, empowering companies to design and implement global digital training strategies for their employees. Our innovative platform combines cutting-edge AI technology, an extensive content library, and human interaction to accelerate language acquisition.
We are a mission-driven SaaS company that believes in equal opportunities for all employees, regardless of their native language. As part of a truly global organization with 1000 employees worldwide, we foster a culture of diversity and knowledge sharing.
About the Position:
We are seeking a Customer Success Manager to drive growth in our Russian Market. This role involves building strong relationships with clients, developing and managing ongoing partnerships, and ensuring high levels of customer satisfaction and loyalty.
Key Responsibilities:
- Partner with clients to understand their current and future training needs, challenges, and identify approaches to maximize goFLUENT's impact.
- Onboard new clients as a goFLUENT product expert, analyzing client data and conducting business reviews to drive engagement and satisfaction.
- Identify upsell opportunities and collect feedback to improve the learners' experience, contributing to the development of our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance, and recommendations to optimize clients' training performance.
This role is ideal for those who:
- Possess a passion for Customer Success and minimum 2 years of experience in a B2B company.
- Enjoy working in a fast-paced, dynamic organization and adapting easily to change.
- Are organized, methodical, and able to adapt to varied projects.
- Have good analytical skills and outstanding written and verbal communication skills (in Russian, plus English and Italian is a plus).
- Are committed team players who value diversity and knowledge sharing in a fast-growing and respectful work environment.
What We Offer:
- Dynamic, startup-like experience within the security of a fast-growing, 23-year-old Swiss-based company.
- Opportunities to learn from top executives and visionaries in the learning and language market.
- An innovative organization with an international, vibrant working environment.
- A full onboarding and fast ramp mentoring program leading to success.
- World-class learning experience by being a goFLUENT learner.
- Exciting team-building events.
Estimated Salary: €25,000.00 - €30,000.00 per year
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