Service Delivery Manager

6 giorni fa

Milano, Lombardia, Italia Hitachi ABB Power Grids A tempo pieno
About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Energy. As a key member of our operations team, you will be responsible for overseeing the delivery of our services to our customers.

Key Responsibilities
  1. Team Management: Supervise and manage a team of OSS specialists, ensuring they have the necessary resources and support to deliver high-quality services.
  2. Service Improvement: Identify areas for improvement in our services and develop strategies to enhance customer satisfaction and experience.
  3. Resource Planning: Oversee the planning and management of resources, including absence calendars, backfills, leaves, and events.
  4. Incident Management: Participate in the resolution of complex problems and major incidents, ensuring minimal disruption to our services.
  5. Communication: Liaise with other departments and teams to ensure effective communication and collaboration.
  6. Reporting: Provide regular reports on service performance, including highlights, lowlights, and key performance indicators.
Requirements
  1. Education: Bachelor's degree or formal qualification in IT or a related field.
  2. Experience: Minimum of five years of professional experience in IT support, with a track record of leading and managing teams.
  3. Certification: Holds a valid ITIL certification.
  4. Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and business audiences.
About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain.

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