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Hotel Operations Manager

1 mese fa

Florence, Toscana, Italia Collegio alla Querce A tempo pieno
Key Responsibilities

The Director of Guest Services will oversee the front of the house team, ensuring exceptional guest experiences from pre-arrival to check-out. Key responsibilities include aligning with the Director of Operations, utilizing tools for timely communications, and fostering an environment of consistency and high guest satisfaction.

Qualifications
  • Minimum 5 years of experience in a Front Office/Guest Experience lead role for a luxury hotel.
  • Demonstrated ability to communicate effectively and provide clear, concise guidance.
  • Passion for delivering exceptional service and a genuine interest in working with guests in a luxury environment.
  • Excellent planning skills and aptitude for working with multiple systems, including Opera PMS.
About Auberge Resorts Collection

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property is unique, yet shares a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service.