Florence Hotel Reservation Manager

2 giorni fa


Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

We are seeking a highly skilled Reservation Manager to join our team at the Italian Hospitality Collection in Florence, Italy. The ideal candidate will have extensive experience in hotel reservations and a strong understanding of hospitality management principles.

About the Role:

The Reservation Manager will be responsible for leading the reservation team and ensuring seamless operations. Key responsibilities include:

  • Maximizing room nights, Average Daily Rate (ADR), and rooms revenue;
  • Ensuring quality assurance based on brand standards and procedures;
  • Overseeing the reservation team and managing both direct and indirect individual reservations;

Requirements:

To be successful in this role, you will need:

  • A minimum 3 years of experience in travel industry with a focus on hotel reservations;
  • Native or fluent Italian language skills (written and spoken);
  • Fluent English language skills (written and spoken);
  • An EU Citizen or possess an Italian work visa;
  • A minimum of 2 years in a reservations or operations position;
  • Current experience with international branded hotel groups;
  • Additionally, knowledge of French or German is considered an asset;

Salary and Benefits:

The salary for this role is estimated at approximately €35,000-€45,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, pension plan, and paid time off.

Personal Qualities and Skills:

We are looking for someone who is:

  • Able to lead and motivate a team;
  • Excellent communication and problem-solving skills;
  • Ability to prioritize tasks and manage multiple projects simultaneously;
  • High level of integrity and professionalism;
  • Possess a passion for delivering exceptional customer service;

What We Offer:

We offer a dynamic and supportive work environment that encourages growth and development. If you are passionate about hospitality and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.



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