Reservation Supervisor

4 settimane fa

Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno
Job Title: Reservation Supervisor

Job Summary:

We are seeking a highly skilled Reservation Supervisor to join our team at the 5* Curio Collection by Hilton in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and procedures.

Key Responsibilities:

* Build a positive environment among the assigned team and colleagues
* Conduct performance evaluation and assessments within assigned team
* Coach, train, and guide the team in the performance of their duties as to specific position responsibilities, sales and negotiation techniques, reporting procedures, etc.
* Be an inspiring frontrunner, leading by example, guiding and assisting assigned team in all circumstances
* Recruit new team members as needed

Requirements:

* A minimum 3 years of travel industry experience in an assistant or agent role
* Native or fluent in Italian (written and spoken)
* Fluent in English (written and spoken)
* Must be an EU Citizen or possess an Italian work visa

Preferred Qualifications:

* Highly computer literate
* A minimum of 2 years in a reservations or operations position
* Current experience with an international branded hotel group
* Additional language (French or German would be considered a plus)
* Confident use of Hilton systems (OnQPM)

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced Reservation Supervisor looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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