Reservation Agent
7 giorni fa
For the new opening of a 5* Hotel in Florence branded Curio Collection by Hilton we are looking for a Reservation Agent who will report to the Reservation Supervisor.
Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role.
Mandatory:
A minimum 2 years of travel industry experience.
Native or fluent in Italian (written and spoken).
Fluent in English (written and spoken).
Must be an EU Citizen or possess an Italian work visa.
Preferable:
Highly computer literate.
A minimum of 2 years in a reservations or operations position.
Additional language (French or German would be considered a plus).
Confident use of PMS (OnQPM).
OBJECTIVE OF THIS ROLE
The main objectives of this role are: i) negotiation and conversion of incoming individual reservation opportunities; ii) the ability to support clients; iii) follow clients in all phases of the reservation process up to arrival.
The Reservation agent we are looking for must be organized have good communication skills the ability to relate with clients over phone or email and perform with the operations team at property level.
The successful candidate should demonstrate a clear commitment to the importance of the brand s philosophy possess strong written and oral communication skills as well as being experienced in negotiation and time management.
The company also requires the candidate to follow all procedures and plans in order to contribute to achieving and exceeding revenue targets.
The candidate will report to the Reservation Supervisor.
Location base: Florence.
CORE JOB RESPONSIBILITIES & DUTIES
Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances but also following Company and Brand standard procedures.
Respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking.
Provides critical analysis of guests comments and reactions to selling procedures and policy.
Checking accommodation availability for customer desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting any issue that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers may have about the reservation process.
Upselling when appropriate by informing customers of additional services or special packages.
Providing support to customers who may need to amend or cancel a reservation.
Maintains a positive open dialogue with all team members and vendors.
Answers incoming calls.
Keeps Reservation Supervisor promptly and fully informed of all problems or unusual matters of significance.
Demonstrates knowledge of guesthouse accommodations guest services and local vendors.
The Reservation agent will manage all transient reservations: direct web OTA GDS Wholesalers FITs.
Follows up on new and existing reservations ensuring that quality standards are observed as per assigned task list.
Works closely with the operations team to ensure a high level of customer satisfaction.
Other duties and responsibilities as assigned.
Constant update of CRM with opportunity updates calls account information tasks and projects.
Ensure that PMS (OnQ) are properly and regularly updated with all information needed (rates inventory etc).
Contribute on KPI conversion according to goals given.
PERSONALITY & SKILLS
These are the personal skills qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively.
Plans organizes and uses a systematic approach to get things done.
Manages own time effectively.
Prioritizes actions and manages tasks through to completion.
Pitches information at the appropriate level.
Listens to the needs of others before contributing.
Collaborative and a team player.
Develops positive working relationships at all levels.
Seeks innovative solutions.
Constantly reviews in order to improve.
Adapts quickly and positively to new situations.
Continues to be productive in changing circumstances.
Shows good listening skills and the ability to anticipate business needs.
Is capable of reading situations understanding environments and responds accordingly.
Reservation Prenotazioni PMS
-
Reservation Agent
1 mese fa
Florence, Toscana, Italia Accor A tempo pienoJob Title: Reservation AgentWe are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels.Key Responsibilities:Manage room reservations through telephone, email, and website...
-
Reservation Agent
4 settimane fa
Florence, Toscana, Italia Accor A tempo pienoJob Title: Reservation AgentWe are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels.Key Responsibilities:Manage room reservations through telephone, email, and website...
-
Reservation Agent
2 settimane fa
Florence, Italia Collegio Alla Querce A tempo pienoCollegio Alla Querce is delighted to announce its Talent Day on 9th November 2024.Meet us for a day in the garden at Giardino Torrigiani (Firenze) to experience Auberge Resorts Collection one-of-a kind hospitality as Collegio alla Querce builds its opening team.This event is by invitation only.To secure an invitation, apply for an open role and our Talent...
-
Reservation Specialist
6 giorni fa
Florence, Toscana, Italia AccorHotel A tempo pienoKey ResponsibilitiesWe are seeking a skilled Reservation Agent to join our team at AccorHotel. As a Reservation Agent, you will be responsible for managing new and existing individual rooms reservations through various channels.Key SkillsProven ability to work independently and prioritize tasks effectively.Excellent communication and organizational skills...
-
Hotel Reservation Specialist
3 giorni fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob Title: Reservation AgentCompany Overview: Italian Hospitality Collection is a leading hospitality company that provides exceptional service to its guests. We are seeking a highly skilled Reservation Agent to join our teamMain Responsibilities:Assist and advise customers on their travel optionsMake reservations for customers based on their requirements...
-
Reservation Manager
1 settimana fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoItalian Hospitality Collection Job Description:The ideal candidate for this role will be responsible for overseeing the reservation team, as well as both direct and indirect individual reservations. This will include maximizing room nights, ADR, and rooms revenue, ensuring quality assurance based on Brand standards and procedures, and overseeing the...
-
Reservation Supervisor
1 mese fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob Title: Reservation SupervisorItalian Hospitality Collection is seeking a highly skilled Reservation Supervisor to join our team at the 5-Star Curio Collection by Hilton in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand...
-
Reservation Supervisor
4 settimane fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob Title: Reservation SupervisorJoin our team as a Reservation Supervisor at the 5-Star Curio Collection by Hilton hotel in Florence, Italy. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and procedures.Key Responsibilities:Lead...
-
Reservation Agent
2 settimane fa
Florence, Toscana, Italia Accor A tempo pienoJob SummaryWe are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels.Key ResponsibilitiesAnticipate guest needs and provide solutions to exceed their expectations.Maximize revenue...
-
Hotel Reservation Specialist
4 settimane fa
Florence, Toscana, Italia Accor A tempo pienoJob Title: Reservation AgentWe are seeking a highly skilled and enthusiastic Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front desk team, you will be responsible for managing new and existing individual room reservations through various channels, ensuring seamless guest experiences and maximizing revenue...
-
Hotel Reservation Coordinator
2 settimane fa
Florence, Toscana, Italia Accor A tempo pienoJob SummaryWe are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a Reservation Agent, you will be responsible for managing new and existing individual room reservations through various channels, anticipating guest needs, and providing solutions to exceed their expectations.Key ResponsibilitiesManage room reservations...
-
Hotel Reservation Manager
3 settimane fa
Florence, Toscana, Italia Accor A tempo pienoJob Title: Reservation AgentAbout the Role:We are seeking a highly motivated and organized Reservation Agent to join our team in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels.Key Responsibilities:Manage room reservations and ensure seamless guest...
-
Florence, Italia Italian Hospitality Collection A tempo pienoFor the new opening of a 5* Hotel in Florence branded Curio Collection by Hilton we are looking for a Reservation Agent who will report to the Reservation Supervisor. We will insert this figure from February 2025.Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role. Mandatory: A...
-
Florence, Italia Italian Hospitality Collection A tempo pienoFor the new opening of a 5* Hotel in Florence branded Curio Collection by Hilton we are looking for a Reservation Agent who will report to the Reservation Supervisor. We will insert this figure from February 2025.Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role. Mandatory: A...
-
Florence, Italia Italian Hospitality Collection A tempo pienoFor the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Agent who will report to the Reservation Supervisor. We will insert this figure from February 2025.Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this...
-
Reservation Supervisor
2 settimane fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob Title: Reservation SupervisorJob Summary:We are seeking a highly skilled Reservation Supervisor to join our team at the Curio Collection by Hilton in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and procedures.Key...
-
Hotel Reservation Coordinator
1 giorno fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob SummaryWe are seeking a highly skilled and enthusiastic Reservation Agent to join our team at Italian Hospitality Collection. As a key member of our reservations team, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.Main ResponsibilitiesAssist and advise customers on various travel options and...
-
Reservation Agent
4 mesi fa
Florence, Italia Accor A tempo pienoCompany Description Reservation Agent Full time, permanent role The Hoxton is getting ready to open its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not...
-
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoAbout the RoleWe are seeking a skilled Reservation Agent to join our team at the Anglo American Hotel Florence Curio Collection by Hilton. In this role, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable stay.Key ResponsibilitiesAssist and advise customers on travel options and make reservations...
-
Reservation Supervisor
3 settimane fa
Florence, Toscana, Italia Italian Hospitality Collection A tempo pienoJob Title: Reservation SupervisorJob Summary:We are seeking a highly skilled Reservation Supervisor to join our team at the 5* Curio Collection by Hilton in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and...
