Hotel Reservation Specialist

5 giorni fa


Florence, Toscana, Italia Accor A tempo pieno
Job Title: Reservation Agent

We are seeking a highly skilled and enthusiastic Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front desk team, you will be responsible for managing new and existing individual room reservations through various channels, ensuring seamless guest experiences and maximizing revenue opportunities.

Key Responsibilities:
  • Manage room reservations through telephone, email, and website reservations.
  • Anticipate guest needs and provide proactive solutions to exceed expectations.
  • Monitor booking channels and identify sales opportunities.
  • Work closely with corporate clients, bookers, and agents to ensure smooth reservations.
  • Communicate effectively with front office and restaurant teams to facilitate guest stays.
  • Collaborate with revenue and sales teams to ensure accurate rooming lists and meet revenue objectives.
Requirements:
  • Passion for hospitality and delivering exceptional guest experiences.
  • Excellent communication and organizational skills.
  • Ability to work independently and prioritize tasks effectively.
  • Previous experience in hotel reservations or a related field is preferred.
  • Proficiency in computer systems and phone etiquette.
  • Strong attention to detail and accuracy.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Excellent discounts across The Hoxton and Ennismore family.
  • Time off to volunteer with our partner charities.
  • Hox Hero and Nifty Fifty rewards for living our values.


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job Title: Reservation SupervisorJoin our team as a Reservation Supervisor at the 5-Star Curio Collection by Hilton hotel in Florence, Italy. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and procedures.Key Responsibilities:Lead...

  • Reservation Supervisor

    4 settimane fa


    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Reservation Supervisor Job DescriptionWe are seeking a highly skilled and experienced Reservation Supervisor to join our team at the Italian Hospitality Collection in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job Title: Reservation SupervisorItalian Hospitality Collection is seeking a highly skilled Reservation Supervisor to join our team at the 5-Star Curio Collection by Hilton in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand...

  • Reservation Supervisor

    3 settimane fa


    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job Title: Reservation SupervisorItalian Hospitality Collection is seeking a highly skilled Reservation Supervisor to join our team at the 5* Curio Collection by Hilton in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards...

  • Reservation Agent

    1 settimana fa


    Florence, Toscana, Italia Accor A tempo pieno

    Job Title: Reservation AgentWe are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels.Key Responsibilities:Manage room reservations through telephone, email, and website...

  • Reservation Agent

    3 settimane fa


    Florence, Toscana, Italia Accor A tempo pieno

    Job Title: Reservation AgentWe are seeking a highly skilled and motivated Reservation Agent to join our team at The Hoxton in Florence. As a Reservation Agent, you will be responsible for managing new and existing individual room reservations through various channels, ensuring that our guests' expectations are met and exceeded.Key Responsibilities:Manage...

  • Reservation Supervisor

    4 settimane fa


    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Reservation Supervisor Job DescriptionWe are seeking a highly skilled Reservation Supervisor to join our team at Italian Hospitality Collection in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and procedures.Key...

  • Reservation Agent

    1 settimana fa


    Florence, Toscana, Italia Accor A tempo pieno

    Job Title: Reservation AgentWe are seeking a highly skilled and customer-focused Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels, ensuring seamless guest experiences and maximizing revenue...

  • Reservation Agent

    22 ore fa


    Florence, Toscana, Italia Accor A tempo pieno

    Job Title: Reservation AgentWe are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels.Key Responsibilities:Manage room reservations through telephone, email, and website...

  • Reservation Supervisor

    4 settimane fa


    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job SummaryWe are seeking a highly skilled and experienced Reservation Supervisor to join our team at Italian Hospitality Collection. As a key member of our hotel operations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on brand standards and procedures.Key ResponsibilitiesLead and...

  • IT Support Specialist

    4 settimane fa


    Florence, Toscana, Italia Rosewood Hotel Group A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Rosewood Castiglion del Bosco. As a key member of our IT department, you will be responsible for providing technical assistance and support to our hotel guests and associates.Key ResponsibilitiesProvide first-line technical support for hotel guests and...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job Overview Reservations Team Leader - Italian Hospitality Collection We are seeking a Reservations Team Leader for our prestigious hotel brand, known for its exceptional service and hospitality standards. This role will report directly to the General Manager and will play a crucial part in enhancing our guests' experiences through effective...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job Overview Reservations Team Leader - Italian Hospitality Collection We are seeking a Reservations Team Leader to oversee the reservation operations for our esteemed hotel brand. This role will report directly to the General Manager and is crucial for ensuring the highest standards of service and efficiency in our booking processes. Key...


  • Florence, Toscana, Italia Cronoshare A tempo pieno

    Descrizione del servizioIl nostro servizio di acconciature e trucco è disponibile per eventi di compleanno in hotel e ristoranti. Il servizio è personalizzato per soddisfare le esigenze del cliente e può essere richiesto per un numero di persone fino a 1.Dettagli del servizioTipo di evento: CompleannoNumero di persone: 1Sesso del cliente: DonnaEtà del...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a global luxury hospitality company with a rich history of delivering exceptional guest experiences. Our team of passionate individuals is dedicated to creating unforgettable moments for our guests, residents, and partners.The Role of Director of RevenueWe are seeking an experienced...

  • Front Office Agent

    6 giorni fa


    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job DescriptionLa nostra struttura Anglo American, un hotel 5* Curio Collection by Hilton di Firenze, è alla ricerca di un Front Office Agent da inserire nel nostro team di professionisti.Responsabilità e DoveriIl Front Office Agent dovrà riportare il proprio operato alla Front Office Manager dell'Hotel, attraverso il raggiungimento dei seguenti...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a global luxury hospitality company with a rich history of delivering exceptional guest experiences. Our team of passionate individuals is dedicated to creating unforgettable moments for our guests, residents, and partners.The Role of Director of RevenueWe are seeking an experienced...

  • Director of Revenue

    4 settimane fa


    Florence, Toscana, Italia Four Seasons Hotels Ltd A tempo pieno

    About the Role:We are seeking an experienced Director of Revenue to join our team at Four Seasons Hotel Firenze in Italy. As a key member of our Commercial team, you will be responsible for developing and implementing pricing strategies, managing inventory, and analyzing market trends to maximize revenue growth and profitability.Key Responsibilities:Lead the...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Job Overview Reservations Team Leader - Italian Hospitality Collection We are seeking a Reservations Team Leader to oversee our reservation operations within our esteemed hospitality brand. This role is pivotal in ensuring exceptional guest experiences through effective management of the reservations team and processes. Key Responsibilities ...

  • Restaurant & Bar Host

    32 minuti fa


    Florence, Toscana, Italia Accor A tempo pieno

    About The Hoxton in FlorenceThe Hoxton in Florence is a new hospitality concept that's set to revolutionize the way you experience the city. Our hotel will feature 161 beautifully designed bedrooms, a large ground floor restaurant, bar, lobby, rooftop, and courtyard. We're looking for talented individuals to join our team and help us create unforgettable...