Lavori attuali relativi a Reservation Supervisor - Florence, Toscana - Italian Hospitality Collection

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    Florence, Italia Italian Hospitality Collection A tempo pieno

    For the new opening of a 5* Hotel in Florence branded Curio Collection by Hilton we are looking for a Reservation Agent who will report to the Reservation Supervisor.Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role. Mandatory: A minimum 2 years of travel industry experience. ...


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  • Florence, Italia Italian Hospitality Collection A tempo pieno

    For the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Agent who will report to the Reservation Supervisor. We will insert this figure from February 2025.Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this...

Reservation Supervisor

2 mesi fa


Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno
Reservation Supervisor Job Description

We are seeking a highly skilled and experienced Reservation Supervisor to join our team at the Italian Hospitality Collection in Florence. As a key member of our reservations team, you will be responsible for maximizing room nights, ADR, and rooms revenue, while ensuring quality assurance based on Brand standards and procedures.

Key Responsibilities:
  1. Lead and manage the reservations team, including hiring and training new employees as needed.
  2. Oversee the reservation process, ensuring accuracy and efficiency in fulfilling reservations and meeting deadlines.
  3. Develop and implement strategies to increase revenue and occupancy rates, while maintaining a high level of customer satisfaction.
  4. Collaborate with the Revenue Department to create and execute special promotional programs and business opportunities.
  5. Monitor and analyze market trends to ensure profitable sales in periods of low and high demand.
  6. Supervise the reservations department staff, ensuring they are equipped with the necessary skills and knowledge to perform their duties effectively.
Requirements:
  1. A minimum of 3 years of travel industry experience in an assistant or agent role.
  2. Native or fluent in Italian (written and spoken).
  3. Fluent in English (written and spoken).
  4. Must be an EU Citizen or possess an Italian work visa.
  5. A minimum of 2 years in a reservations or operations position.
  6. Current experience with an international branded hotel group.
  7. Additional language (French or German would be considered a plus).
  8. Confident use of Hilton systems (OnQPM).
What We Offer:

As a Reservation Supervisor with the Italian Hospitality Collection, you will have the opportunity to work with a dynamic and experienced team, while developing your skills and knowledge in the hospitality industry. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.