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Director of Revenue

2 mesi fa

Florence, Toscana, Italia Four Seasons Hotels Ltd A tempo pieno

About the Role:

We are seeking an experienced Director of Revenue to join our team at Four Seasons Hotel Firenze in Italy. As a key member of our Commercial team, you will be responsible for developing and implementing pricing strategies, managing inventory, and analyzing market trends to maximize revenue growth and profitability.

Key Responsibilities:

  • Lead the Reservation and Revenue Management department, driving revenue growth and achieving financial targets.
  • Develop and implement pricing strategies, managing inventory and analyzing market trends to maximize revenue.
  • Collaborate with the Director of Marketing to implement and execute optimal revenue strategy.
  • Oversee the Reservation department, building and leading a strong team to deliver exceptional results.
  • Develop and manage revenue management systems and tools, including RMS, PMS, BI tools, and Benchmarking tools.
  • Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels.
  • Interpret business analytics into meaningful action to improve performance.
  • Lead optimal pricing strategy analysis and recommendations for all room classes and market segments.
  • Track and analyze the monthly Commercial Scorecard, focusing on improving KPI areas.
  • Assist with group evaluations, providing education on pricing and best practices for the Sales Team.
  • Monitor and identify current and future business trends to ensure profitability in periods of low and high demand.
  • Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
  • Own the OTA Market Manager relationship.
  • Create and submit hotel forecasts leveraging revenue management system, monitoring accuracy on a regular basis.
  • Lead weekly Revenue Strategy meetings, building consensus within the Commercial team to move new initiatives forward.
  • Assist Sales & Marketing and Finance leadership in annual budget, marketing plan, and sales goal preparation.
  • Closely collaborate with PR & Communication, Marketing, and Reservation teams, focusing on promotional campaigns, communications, and published offers deployment.
  • Regularly involve in upsell programs for the Front office, updating supplements based on anticipated demand.
  • Establish and/or manage published, package, and negotiated rate strategy tiers, segment ceilings based on historical and current demand, incentive plans/program for Reservations agents.

Requirements:

  • Bachelor's degree in Business Administration, Finance, Marketing, or a related field (Master's degree preferred).
  • 5+ years' experience in Revenue Management.
  • Proven track record of driving revenue growth and achieving financial targets.
  • Strategic thinker with strong analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • High energy level, exceptional people skills, and enthusiasm for the global hospitality business.
  • Proficiency in English language, additional language is a plus.
  • Expert system experience – RMS, PMS, Benchmarking, and BI Tools.
  • Working knowledge of Sales & Catering system is a plus.

Benefits:

  • Competitive salary.
  • Quality meals at our Employee restaurant.
  • Free Uniform with dry cleaning available.
  • Staff Accommodation upon availability.
  • Employee discounts in our Four Seasons outlets and other suppliers in town.
  • Access to the Wellbeing hotel program.
  • Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year.
  • Employee Recognition Programmes.
  • Excellent Training and Career Development opportunities.
  • Opportunities to build a successful career with global potential.