Director of Revenue Management
2 settimane fa
About Four Seasons:
Four Seasons Hotels and Resorts is a global luxury hospitality company that prides itself on its commitment to excellence and customer satisfaction. We are seeking a highly skilled Director of Revenue to join our team at Four Seasons Hotel Firenze in Italy.
About the Role:
The Director of Revenue will be responsible for developing and implementing pricing strategies, managing inventory, and analyzing market trends to maximize revenue growth and profitability. This role requires a strong analytical mind, excellent communication skills, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
- Lead the Reservation and Revenue Management department
- Develop and implement pricing strategies to maximize revenue growth
- Manage inventory, pricing, rate parity, and positioning in all distribution channels
- Interpret business analytics into meaningful action to improve performance
- Lead optimal pricing strategy analysis and recommendations for all room classes and market segments
- Track and analyze the monthly Commercial Scorecard with a strong focus on improving all KPI areas
- Assist with group evaluations, providing education on pricing and best practices for the Sales Team
- Monitor and identify current and future business trends to ensure profitability in periods of low and high demand
- Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue
- Own the OTA Market Manager relationship
- Create and submit hotel forecasts leveraging revenue management system
- Lead weekly Revenue Strategy meetings separate from Forecast Meetings
- Assist Sales & Marketing and Finance leadership in annual budget, marketing plan, and sales goal preparation
- Closely collaborate with PR & Communication, Marketing, and Reservation team, focusing on promotional campaigns communications, published offers deployment
- Regular involvement in upsell program for the Front office, updating the supplement based on anticipated demand
- Establish and/or manage the following: Published, Package, and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents
Qualifications:
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field (Master's degree preferred)
- 5+ years' experience in Revenue Management
- Proven track record of driving revenue growth and achieving financial targets
- Strategic thinker with strong analytical skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a fast-paced, dynamic environment
- High energy level, exceptional people skills, and enthusiasm for the global hospitality business
- Proficiency in English language, additional language is a plus
- Expert system experience – RMS, PMS, Benchmarking, and BI Tools
- Working knowledge of Sales & Catering system is a plus
Benefits:
- Competitive salary
- Quality meals at our Employee restaurant
- Free Uniform with dry cleaning available
- Staff Accommodation upon availability
- Employee discounts in our Four Seasons outlets and other suppliers in town
- Access to the Wellbeing hotel program
- Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
- Employee Recognition Programmes
- Excellent Training and Career Development opportunities
- Opportunities to build a successful career with global potential
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