Reservation Agent

1 settimana fa


Florence, Toscana, Italia Accor A tempo pieno
Job Title: Reservation Agent

We are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a key member of our front office team, you will be responsible for managing new and existing individual room reservations through various channels.

Key Responsibilities:
  • Manage room reservations through telephone, email, and website reservations.
  • Anticipate guest needs and provide solutions to exceed their expectations.
  • Monitor booking channels and maximize revenue opportunities.
  • Work with corporate clients and agents to ensure seamless reservations.
  • Communicate with front office and restaurant teams to facilitate guest stays.
  • Collaborate with revenue and sales teams to ensure accurate rooming lists and revenue objectives.
Requirements:
  • Passion for hospitality and delivering exceptional guest experiences.
  • Excellent communication and organizational skills.
  • Ability to work independently and prioritize tasks effectively.
  • Previous experience in hotel reservations or a related field is preferred.
  • Proficiency in computer systems and phone etiquette.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Discounts across The Hoxton and Ennismore family brands.
  • Time off to volunteer with our partner charities.
  • Hox Hero and Nifty Fifty rewards for living our values.

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